Technical Support Engineer

AEM SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

AEM SINGAPORE PTE. LTD. is seeking an engineer to provide front-line and field technical support for customers and field service engineers working on semiconductor equipment. The role covers escalations, fleet performance, installations, and upgrades across regions.

The successful candidate has an engineering degree, hands-on semiconductor experience, strong diagnostic abilities, and willingness to travel for on-site troubleshooting and upgrades.

Qualifications

• Engineering degree or equivalent in mechanical, electrical or mechatronics.
• Experience with semiconductor equipment (front-end or back-end) preferred.
• Ability to diagnose and resolve complex technical issues across regions/time zones.
• Strong communication with customers and internal teams.
• Willingness to travel onsite for troubleshooting/upgrades.

Responsibilities

• Provide technical support related to customer/FSE escalations, fleet performance, and upgrades.
• Serve as field escalation focal point between customer and divisions, guiding field personnel.
• Support Alpha Site installation, operation, calibration, and testing of new hardware/software.
• Provide Beta Site support for new hardware/software/processes on customer tools.
• Initiate and review ECOs and communicate fixes to the field.
• Assist in creating documentation (CENs, BKMs) and present to customers; ensure field implementation.

Skills

Semiconductor equipment experience

Troubleshooting and diagnostics

Customer-facing communication

Education

Bachelor's degree in Mechanical / Electrical / Mechatronics or related field

Job description

Key Responsibilities

• Responsible for all technical support related aspects to customer/FSE: escalations, fleet performance, system installations improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation field engineers, technicians and product support personnel who arediagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Supports in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation

Job Requirements

• Relevant engineering education qualification (Mechanical /Electrical / Mechatronics or related field)
• Prior experience in Semiconductor Equipment (Front end or back end)
• Be the center to understand other regions' issues and able to effectively diagnose and resolve complex technical issues.
• Able to communicate clearly and effectively with customers and internal teams. At times, meetings may be at Europe/ US time zones
• Able to work well in a team environment and adapt to changing priorities.
• Willing to travel onsite for troubleshooting / upgrades.