Customer Engineer - 8D / Technical Support / Training / Semi-con / East

AlpSoft Technologies Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

AlpSoft Technologies Pte Ltd is seeking a hands-on Field/Technical Support Engineer to provide comprehensive technical support for semiconductor equipment and systems in a fast-paced environment.

You will diagnose electrical, mechanical, software and system-related issues, support Level 1/2 engineers, perform RCA using 8D diagrams, analyze performance data and drive continuous improvement initiatives.

Qualifications

• Qualification in Mechanical, Electromechanical, Electronics Engineering or related discipline.
• Relevant experience in technical support, troubleshooting or equipment engineering.
• Good understanding of electrical, mechanical and software diagnostic techniques.
• Experience with root cause analysis tools such as 8D and Fishbone (Ishikawa) diagrams.
• Strong analytical, problem-solving and technical reporting skills.
• Good communication, interpersonal and customer support skills.
• Ability to manage multiple technical issues and improvement projects independently.
• Proficient in Microsoft Office and technical documentation.
• Semiconductor industry experience is an advantage.

Responsibilities

• Provide technical support and troubleshooting for semiconductor equipment and systems.
• Diagnose and resolve electrical, mechanical, software and system-related issues.
• Support L1/L2 Field Service Engineers on system breakdowns, installations, upgrades and maintenance escalations.
• Conduct root cause analysis (RCA), prepare 8D reports and implement corrective/preventive actions.
• Analyse equipment performance data, identify trends and recommend continuous improvement initiatives.
• Troubleshoot software applications, computer hardware and Ethernet network communication issues.
• Provide technical training and guidance to customers and field service engineers.
• Coordinate with regional and global technical teams to resolve complex issues.
• Provide 24/7 technical support when required and participate in overseas assignments.

Skills

Analytical thinking

Problem solving

Technical reporting

Communication

Interpersonal skills

Customer support

Project management

Microsoft Office

Documentation

Education

Mechanical, Electromechanical or Electronics Engineering

Tools

Microsoft Office

Technical documentation

Job description

Key Responsibilities

• Provide technical support and troubleshooting for semiconductor equipment and systems.

• Diagnose and resolve electrical, mechanical, software and system-related issues.

• Support L1/L2 Field Service Engineers on system breakdowns, installations, upgrades and maintenance escalations.

• Conduct root cause analysis (RCA), prepare 8D reports and implement corrective/preventive actions.

• Analyse equipment performance data, identify trends and recommend continuous improvement initiatives.

• Troubleshoot software applications, computer hardware and Ethernet network communication issues.

• Provide technical training and guidance to customers and field service engineers.

• Coordinate with regional and global technical teams to resolve complex issues.

• Provide 24/7 technical support when required and participate in overseas assignments.

Job Requirements

• Qualification in Mechanical, Electromechanical, Electronics Engineering or related discipline.

• Relevant experience in technical support, troubleshooting or equipment engineering.

• Good understanding of electrical, mechanical and software diagnostic techniques.

• Experience with root cause analysis tools such as 8D and Fishbone (Ishikawa) diagrams.

• Strong analytical, problem-solving and technical reporting skills.

• Good communication, interpersonal and customer support skills.

• Ability to manage multiple technical issues and improvement projects independently.

• Proficient in Microsoft Office and technical documentation.

• Semiconductor industry experience is an advantage.