Technical Support Engineer

PRESTIGE SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech solutions provider in Singapore is looking for a technical support representative. The role involves visiting customers for product demonstrations, handling installations, testing, and training. Candidates should have a diploma in Information Technology or Electrical Electronics Engineering, with strong networking skills and troubleshooting experience. Proficiency in English and Mandarin is essential for effective communication with clients. This position offers opportunities for entry-level candidates with a positive attitude.

Qualifications

• Diploma in Information Technology/Electrical Electronics Engineering, with good results.
• At least one year of work experience preferred; entry level candidates can apply.
• Good knowledge in networking with experience in troubleshooting.

Responsibilities

• Visit customers with the sales team for product demos.
• Responsible for product installation, testing, and training.
• Liaise with customers for smooth User Acceptance Testing.

Skills

Knowledge in networking

Troubleshooting hardware

Good communication in English

Good communication in Mandarin

Education

Diploma in Information Technology/Electrical Electronics Engineering

Job description

Job Description & Requirements

1. Visit customer with sales team for product demo, prepare POC (Proof of Concept) for customer
2. Responsible for product installation, testing, commissioning and training
3. Liaise with customer for smooth UAT (User Acceptance Test)
4. Ensure work is produced in a timely, well-organized, desired quality and professional standard
5. Handle ad-hoc duties as required or assigned

Requirements:

• Diploma in information Technology/Electrical Electronics Engineering, ITE with good result
• Preferably at least one year of work experience. Entry level candidate with positive attitude can apply also.
• Good Knowledge in networking with hands on experience in troubleshooting hardware such information technical problem etc.
• Knowledge in Audio Video Product is added advantage
• Good in both written and spoken English and Mandarin (to liaise with Mandarin Speaking associates)
• Able to work on site with good time management skill to arrange job properly in advance.