Technical Service Manager (Data Center/Critical Infrastructure)

Delta Electronics Southeast Asia & Oceania; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Delta Electronics Southeast Asia & Oceania is seeking an experienced Technical Service Manager to lead service operations for critical infrastructure projects, including data centers. You will ensure high-quality technical support, maintenance services, and customer satisfaction.

The role requires a bachelor’s degree in Electrical or Electronic Engineering, 5–10 years in operations and maintenance, and strong leadership to manage teams, SLA compliance, and after-hours escalation.

Qualifications

• Bachelor’s degree in Electrical, Electronic Engineering, or related field.
• 5–10 years of operations & maintenance services experience.
• Experience in managerial or supervisory role within critical environments (e.g. data centers).
• Strong knowledge of electrical systems, UPS, cooling, and DCIM.
• ITIL knowledge is advantageous; English proficiency required.

Responsibilities

• Provide technical support and resolve customer issues within SLA commitments.
• Collaborate with Product Management and R&D to address technical challenges and perform root cause analysis (RCA).
• Generate failure analysis reports and manage incident response.
• Oversee maintenance services, warranty support, and 24/7 service operations.
• Build and maintain strong customer relationships post-sales.
• Plan and allocate service resources effectively.
• Act as escalation point for technical issues (including after office hours when required).
• Manage spare parts inventory and RMA processes.
• Develop and manage service partners and subcontractors.
• Deliver technical training and documentation to customers.

Skills

Problem solving

Communication

Stakeholder management

Leadership

Data center experience

Electrical systems knowledge

Education

Bachelor’s degree in Electrical or Electronic Engineering

Tools

ITIL certification

Job description

About the Role

We are seeking an experienced Technical Service Manager to lead service operations for critical infrastructure projects, particularly within data centers. This role is key to ensuring high-quality technical support, maintenance services, and customer satisfaction.

Key Responsibilities

• Provide technical support and resolve customer issues within SLA commitments
• Collaborate with Product Management and R&D to address technical challenges and perform root cause analysis (RCA)
• Generate failure analysis reports and manage incident response
• Oversee maintenance services, warranty support, and 24/7 service operations
• Build and maintain strong customer relationships post-sales
• Plan and allocate service resources effectively
• Act as escalation point for technical issues (including after office hours when required)
• Manage spare parts inventory and RMA processes
• Develop and manage service partners and subcontractors
• Deliver technical training and documentation to customers

Requirements

• Bachelor’s Degree in Electrical, Electronic Engineering, or related field
• Minimum 5–10 years of experience in operations & maintenance services
• Experience in a managerial or supervisory role within critical environments (e.g. data centers)
• Strong technical knowledge in electrical systems, UPS, cooling systems, and DCIM
• Experience working in SLA-driven service environments
• ITIL certification is an advantage
• Strong problem-solving, communication, and stakeholder management skills
• Proficiency in English is required
• A valid driving license is preferred for travel to customer sites

Why Join Delta Electronics?

• Be part of a global leader in power and thermal management solutions
• Work on fast-growing data center and critical infrastructure projects
• Opportunity to lead and shape service operations in Singapore and the region