SME, Support

Keppel Data Centres; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Keppel Data Centres is seeking a dedicated professional to support daily DC operations and maintenance, ensuring 100% uptime of critical M&E systems. You will liaise with clients, respond to service requests promptly, and coordinate maintenance with vendors and contractors.

Ideal candidates have 3–5+ years in data centers, strong English communication, and proficiency in MS Office and CAD-like tools. This role is based in Singapore and requires on-site work.

Qualifications

• Proficiency in both written and spoken English as essential.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook, Visio).
• Experience with data center electrical and mechanical systems is required.
• 3–5+ years in a data center or critical environment is preferred.
• Working knowledge of HVAC and electrical systems is expected.

Responsibilities

• Maintain a positive relationship with internal and external clients and respond to service requests promptly.
• Assist in daily management of DC Operations and preventive maintenance to ensure uptime.
• Monitor and report faults in M&E systems and coordinate with vendors/contractors.
• Ensure alarms are addressed and escalation plans are followed.

Skills

English proficiency

Microsoft Office

Education

ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent

Tools

SharePoint

Visio

Job description

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls 24x7x365 days.

Job Description

Customer Service

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls 24x7x365 days.

Maintain Data Center Systems

• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems.
• Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment
• Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients.
• Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensue that all planned maintenance are carried out.
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid
• Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures
• Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted are as per submitted PTW, MOS and checklist approved, ensuring the quality of work conducted
• Maintain log and records of instrument readings, equipment and consumable stock level
• Report all unlocked doors and racks to the security control
• Briefing and handover to Shift Duty Technician on all outstanding issues

Standing Instructions from the Operation Lead / Assistant Manager / Manager

• Attend to Incidents and field service reporting and filing

Job Requirements

Qualified candidates will possess the following:

• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
• Experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems.
• Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
• Proficiency in both written and spoken English.
• 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience).
• Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments.
• Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and Mechanical.

BUSINESS SEGMENT

Connectivity

PLATFORM

Operating Division