Senior Manager, Solutions Engineering

Digital Realty; Singapore; On-site; SGD 100,000 - 130,000; Full time

Benefits offered by this job

Supportive and inclusive environment

Development opportunities

Competitive compensation package

Job summary

Digital Realty is looking for a Senior Manager in Solutions Engineering located in Singapore. This role entails providing pre-sales technical support, engaging with customers, and designing solutions to meet their needs. The ideal candidate should possess a Bachelor's degree in science or engineering, along with 8-10 years of relevant experience in the data centre sector. You will be responsible for supporting the Enterprise Accounts teams, leading technical engagements, and ensuring that solutions align with customer requirements while providing superior service.

Qualifications

• 8–10 years of experience in the data centre sector, telecommunications or design consultancy.
• Prior management experience is essential.
• Basic proficiency using CAD, Visio or other drawing-based software.

Responsibilities

• Support the Enterprise Accounts teams in technical sales and solutions.
• Liaise with internal stakeholders to ensure designed solutions meet customer needs.
• Produce Statements of Works suitable for third-party partners.

Skills

Electrical, mechanical or building services engineering experience

Experience in data centre design

Strong ability to focus ambiguous customer needs

Excellent communication skills

Analytical skills

Ability to present complex technical solutions

ITIL Expert certified

PM certified

Education

Bachelor level degree in science, engineering or related discipline

Tools

Salesforce

AutoCAD

Visio

Job description

Senior Manager, Solutions Engineering – Singapore

Provides pre‑sales technical support to the Sales organisation to ensure that solutions align with customer requirements and provide maximum value to the parties. The Solutions Engineer serves as the “technical face” of Digital Realty and must understand the business, operational and technical requirements of customers and present solutions while considering opportunities for upsell, cross‑sell or unlocking strategic value.

Responsibilities

• Support the Enterprise Accounts teams in technical sales and solutions.
• Direct prospect engagements, including the leading of building and site tours, technical pre‑sales calls and proposal generation, pricing and contract negotiations.
• Understand and document customer technical needs from a critical infrastructure and fit‑out perspective, and design and present solutions to meet those needs.
• Act as the technical Subject Matter Expert for multi‑site deployments, ensuring that the approach to design, deployment and pricing of solutions is consistent across regions.
• Serve as the Subject Matter Expert of the region, attaining a deep understanding of the data centres in the sub‑region including critical electrical/mechanical infrastructure, security features, connectivity services and site‑specific nuances.
• Liaise with internal stakeholders – Design Engineering & Construction, Service Operations, Customer Success, Asset/Portfolio and Implementation teams – to ensure designed solutions meet customer needs while adhering to defined standards and production requirements.
• Co‑ordinate and review technical components of customer RFI/RFPs with other Solutions Engineers, Bid Management and Sales.
• Support Design Construction and Engineering teams by providing customer insight into future design workshops.
• Produce Statements of Works (requirements capture) suitable for third‑party partners to produce accurate pricing for customer proposals.
• Participate in forecasting, pipeline and market analysis.
• Engage in technical requirements capture and define technical solutions for a range of customers.
• Coordinate and perform data centre site tours, providing technical information to the customer before, during and after the tour.
• Respond effectively, verbally or in writing, to complex inquiries and customer complaints.
• Facilitate workshop‑style sessions with customers to extract important aspects of customer requirements.

Qualifications

• Bachelor level degree in science, engineering or related discipline or equivalent.
• 8–10 years of experience in the data centre sector, telecommunications or design consultancy.
• Prior management experience is essential.
• ITIL Expert certified (desirable but not required).
• PM certified (desirable but not required).
• Basic proficiency using CAD, Visio or other drawing‑based software.
• Electrical, mechanical or building services engineering experience.
• Experience with tools such as Salesforce, AutoCAD and other design software.
• Ability to present complex technical solutions in a simplified manner to stakeholders with varying technical knowledge.
• Strong ability to focus ambiguous customer needs into specific, deliverable requirements.
• Commitment to delivering excellent customer service to clients and co‑workers.
• Fast learner capable of applying technical and business concepts quickly.
• Thrives under pressure and takes a proactive approach to unusual occurrences.
• Excellent communication skills and ability to present to audiences at all organisational levels.
• Analytical skills to comprehend, analyse and interpret complex project documents.
• Experience in data centre design, business‑critical infrastructure management and data centre environment awareness.
• Experience operating in a sales environment.
• Electrical, mechanical, network or operational data centre experience is essential.
• Proven project management experience is advantageous.
• Ability to travel and work onsite.

Benefits

Supportive and inclusive environment, opportunity to grow career, development opportunities and competitive compensation package.