Customer Service Engineer

RIELLO UPS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Ongoing training and career developm.

A safety-first work environment

Job summary

Riello UPS Singapore Pte. Ltd. is seeking a field service engineer to commission and start up products at customer sites, provide training, and collaborate with partners on installation and testing.

The role covers remote diagnostics, service reporting, warranty management, and handling emergency service requests to minimize downtime. Travel overseas as required, with compliance to WSH Act. Comprehensive UPS training will be provided to support career growth.

Qualifications

• Diplome in Electrical/electronic Engineering, Power Engineering, or related field.
• 3 years in uninterrupted power system or related industrial setting.
• Proficiency in reading schematics, using diagnostic tools (Multimeters, Current Clamp), and working with HV/LV systems.
• WSQ-Certificate in Workplace Safety and Health in Construction/Process plant/Shipyard preferred.
• Physical ability to work in construction, Electrical room, and lift up to 20kg.
• Strong problem-solving, teamwork, and communication abilities.
• Willingness to work shifts and weekends as needed.
• Class 3 driving license is preferred.

Responsibilities

• Commission and start up new products, systems, and solutions at customer sites.
• Provide technical training and product knowledge sessions to customers, distributors, service partners.
• Collaborate closely with partners and contractors on installation, testing, commissioning, and site acceptance activities.
• Conduct UPS Factory Acceptance Tests (FAT) and support customer witness testing to ensure compliance with technical specifications and quality standards.
• Diagnose and resolve technical issues remotely through telephone, email, and online support platforms, ensuring timely issue resolution.
• Prepare, maintain, and update accurate service reports, maintenance records, incident logs, and repair documentation.
• Manage warranty claims, including submission, tracking, investigation, and closure of warranty cases.
• Respond promptly to emergency service requests, critical equipment failures, and power outage incidents to minimize customer downtime.
• Stay up to date with industry developments, emerging technologies, and best practices to continuously improve technical expertise, service quality, and customer satisfaction.
• Travel overseas as required to provide technical support, commissioning assistance, training, and troubleshooting support for customers and partners.
• Ensure compliance with all applicable safety regulations, procedures, and standards, including the Singapore Workplace Safety and Health (WSH) Act.

Skills

Reading schematics

Problem solving

Teamwork

Communication

Customer service

Willingness to work shifts

Education

Diplome in Electrical/electronic Engineering, Power Engineering, or related field

Tools

Multimeters

Current Clamp

HV/LV systems

Job description

Key Responsibilities:

• Commission and start up new products, systems, and solutions at customer sites.


• Provide technical training and product knowledge sessions to customers, distributors, service partners.


• Collaborate closely with partners and contractors on installation, testing, commissioning, and site acceptance activities.


• Conduct UPS Factory Acceptance Tests (FAT) and support customer witness testing to ensure compliance with technical specifications and quality standards.


• Diagnose and resolve technical issues remotely through telephone, email, and online support platforms, ensuring timely issue resolution.


• Prepare, maintain, and update accurate service reports, maintenance records, incident logs, and repair documentation.


• Manage warranty claims, including submission, tracking, investigation, and closure of warranty cases.


• Respond promptly to emergency service requests, critical equipment failures, and power outage incidents to minimize customer downtime.


• Stay up to date with industry developments, emerging technologies, and best practices to continuously improve technical expertise, service quality, and customer satisfaction.


• Travel overseas as required to provide technical support, commissioning assistance, training, and troubleshooting support for customers and partners.


• Ensure compliance with all applicable safety regulations, procedures, and standards, including the Singapore Workplace Safety and Health (WSH) Act.

Requirements:

• - Education: Diplome in Electrical/electronic Engineering, Power Engineering, or related field.


• - Experience: 3 years in uninterrupted power system or a related industrial setting.


• - Technical Skills: Proficiency in reading schematics, using diagnostic tools (Multimeters, Current Clamp), and working with HV/LV systems.


• - Certifications: WSQ-Certificate in Workplace Safety and Health in Construction/Process plant/Shipyard in preferred.


• - Physical Ability: Comfortable working in construction, Electrical room, and lifting to 20kg.


• - Soft Skills: Strong problem-solving, teamwork, and communication abilities.


• - Flexibility: Willingness to work shifts and weekends as needed.


• - Class 3 driving license is preferred

Training & Development

Comprehensive UPS training will be provided to equip you with the necessary technical skills and knowledge. Structured courses and continuous learning opportunities will support your career growth and ensure technical excellence.

We Offer:

• - Competitive salary.


• - Comprehensive benefits (health insurance, bonuses).


• - Ongoing training and career development opportunities.


• - A safety-first work environment.