Manager (Service Assurance), Group Data Centre Operations

ST Telemedia Global Data Centres; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

ST Telemedia Global Data Centres in Singapore is seeking a Manager (Service Assurance) to lead operational excellence across data centres in Southeast and Northeast Asia. You will be responsible for driving performance and supporting compliance with various ISO standards.

The ideal candidate will have at least 6 years of experience, including 3 years in a data centre environment and relevant ISO certifications. Strong analytical skills and attention to detail are essential for success in this role.

Qualifications

• Minimum 6 years of relevant experience, including at least 3 years in a Data Centre environment.
• ISO Lead/Internal Auditor certification (ISO 27001, 22301, 20000-1, or 50001) with hands-on audit experience.
• Self-driven with strong attention to detail.

Responsibilities

• Drive the performance of key operational processes to achieve continuous improvement.
• Plan and conduct internal and external audits for various ISO standards.
• Support the deployment of IT tools for process automation and performance reporting.

Skills

Analytical skills

Problem-solving

Cross-cultural communication

Education

Degree or Diploma in IT or Mechanical & Electrical Engineering

Tools

ITSM processes

ISMS, BCMS, SMS frameworks

Job description

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting‑edge technology to deliver a comprehensive suite of world‑class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast‑growing industry that forms the cornerstone of today’s digital world.

Key Duties and Responsibilities

As Manager (Service Assurance), Group Data Centre Operations (GDCO), you will be part of the Service Assurance team with responsibilities across data centres in Southeast and Northeast Asia. In this role, you will drive the performance of key operational processes to achieve continuous improvement and operational excellence, manage audit programmes to ensure compliance with required certifications including security (ISMS), processes (SMS & BCMS), and energy and environmental standards, and support the deployment and adoption of IT tools and systems to enable process automation and performance reporting.

• Plan, schedule, and conduct internal audits for ISO 27001, ISO 20000-1, ISO 22301, and ISO 50001 standards, prepare audit reports and follow up with auditees to close findings.
• Plan, schedule, and complete external audits by engaging certification bodies to achieve and maintain ISO 27001, ISO 20000-1, ISO 22301, and ISO 50001 certifications.
• Monitor and review operations processes, including incident and change management to drive continuous improvement of key KPIs.
• Monitor the effectiveness of physical security controls and operations to maintain and enhance overall sites security posture.
• Support the setup and maintenance of ISMS, BCMS, and SMS management systems.
• Contribute to the documentation of key operational policies, processes, manuals, SOPs to drive alignment and consistency across countries.
• Support the automation of operational processes and performance reporting using appropriate IT tools and systems.
• Provide training and coaching to the data centre operations teams and auditees on audit requirements and processes.
• Support all service assurance‑related activities, initiatives, and projects.
• Any other tasks as assigned by the Management.

Requirements

• Degree or Diploma in IT, Mechanical & Electrical Engineering, or a related field.
• Minimum 6 years of relevant experience, including at least 3 years in a Data Centre environment.
• Experience in data centre or critical environment operations (e.g., M&E facilities, security operations) and ITSM processes (incident, change, problem management).
• ISO Lead/Internal Auditor certification (ISO 27001, 22301, 20000-1, or 50001) with hands‑on audit and certification experience.
• Familiarity with ISMS, BCMS, SMS frameworks and ITSM/operations support tools.
• Strong analytical, problem‑solving, and cross‑cultural communication skills; bilingual in English and an additional Southeast Asian language is preferred.
• Self‑driven with strong attention to detail and the ability to deliver results with minimal supervision.