Technical Product Support (TPS) Engineer

Applied Materials; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global leader in materials engineering is seeking a Technical Support Engineer in Singapore. The role requires 7-10 years of hands-on experience with wet clean and plasma systems, and involves providing essential technical support to customers. Applicants should be self-motivated with strong communication skills and be prepared for some international travel. Join a supportive work culture that values personal and professional growth.

Qualifications

• 7 - 10 years of relevant experience in technical support.
• Self-motivated with capability to work under minimal supervision.
• Willingness to travel internationally and domestically 20-30% of the time.

Responsibilities

• Provide technical support for customer-specific needs and escalations.
• Facilitate communication between the customer and division to support field engineers.
• Support the installation and operation of new hardware and software designs.

Skills

Hands-on experience with wet clean and plasma/RF/vacuum chamber systems

Knowledge of hybrid bonding process

Good communication and soft skills

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Singapore, SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (https://hrportal.ehr.com/applied/).

Key Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.


• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.


• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool


• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.


• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.


• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.


• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Qualifications

• 7 - 10 years of hands-on experiences on both wet clean and plasma/ RF/ vacuum chamber systems


• Knowledge on hybrid bonding process


• 20-30% of international and domestic travel


• An individual who is self motivated and work under minimum supervision


• Good communication and soft skills

Work Location

• Science Park II

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 25% of the Time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.