Technical Manager (Fish & Seafood)

NTUC FAIRPRICE CO-OPERATIVE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail company in Singapore is seeking a detail-oriented Technical Manager for Fresh Produce. This role focuses on overseeing quality standards for Fish & Seafood offerings across retail locations, ensuring high food quality and customer satisfaction. Responsibilities include developing SOPs, resolving quality complaints, and enhancing the cold chain process. Candidates should have a Bachelor's degree in Food Science and over 5 years of relevant experience. Strong analytical and communication skills are essential, along with proficiency in MS Excel and retail inventory systems.

Qualifications

• 5+ years of experience in a fresh food quality or food safety role, preferably in a retail environment.
• Excellent communication skills and the ability to train and influence cross-functional teams.
• Strong analytical and problem-solving skills; data-driven mindset.

Responsibilities

• Define, implement, and maintain quality standards for our fresh food categories.
• Address and resolve any quality-related complaints in collaboration with store teams.
• Develop and enforce SOPs for storage, handling, and display of fresh foods.
• Drive continuous improvement initiatives for Fresh Produce.
• Monitor and optimize the cold chain process from supplier to store to ensure product freshness.

Skills

Analytical skills

Communication skills

Problem-solving skills

Training

Education

Bachelor’s degree in Food Science, Microbiology, Food Technology, or related field

Tools

MS Excel

SAP

Oracle

Job description

Overview

We are seeking a detail-oriented and experienced Technical Manager for Fresh Produce to oversee the quality of our Fish & Seafood offerings across all retail locations. This role will work closely with supply chain, store operations, and vendors to ensure our Fish & Seafood offerings meet the highest standards in food quality and customer satisfaction.

Responsibilities

• Define, implement, and maintain quality standards for our fresh food categories.
• Address and resolve any quality-related complaints in collaboration with store teams.
• Develop and enforce SOPs for storage, handling, and display of fresh foods.
• Work with Category Managers to ensure suppliers meet technical specifications and safety standards.
• Drive continuous improvement initiatives for Fresh Produce.
• Monitor and optimize the cold chain process from supplier to store to ensure product freshness.
• Support store teams with technical knowledge, training, and operational improvements.
• Monitor and guide fresh food merchandising, stock rotation, and waste control processes.
• Collaborate with visual merchandising and operations teams to maintain fresh category presentation standards.
• Track key metrics including spoilage rates, customer complaints, audit scores, and waste percentages.
• Analyze trends to identify issues and recommend corrective/preventive actions.
• Initiate pilot programs for new processes, packaging solutions, or shelf-life improvements.

Requirements

• Bachelor’s degree in Food Science, Microbiology, Food Technology, or related field.
• 5+ years of experience in a fresh food quality or food safety role, preferably in a retail environment.
• Excellent communication skills and the ability to train and influence cross-functional teams.
• Strong analytical and problem-solving skills; data-driven mindset.
• Proficiency in MS Excel, food quality systems, and retail inventory platforms (e.g., SAP, Oracle).

We regret that only shortlisted candidates will be contacted.