Technical Help Desk Engineer – Remote & Field Support

Kone México; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

KONE Corporation in Singapore is seeking a Troubleshooter Assistant Engineer for Non KONE Equipment. You will provide remote technical support to maintenance technicians and participate in 24/7 Connected Services analytics and troubleshooting.

You will configure and repair devices, log cases, and escalate as needed to ensure quick resolution. As part of the team, you will also create knowledge base articles and assist sales by assessing maintainability of equipment before tendering for

Qualifications

• Specialist with engineering background for troubleshooting and support.
• Proficient with IT tools and remote diagnostics.
• Willing to travel as needed for site support.

Responsibilities

• Provide remote technical support for maintenance technicians.
• Offer 24/7 Connected Services analytics and support.
• Configure and repair KRM devices and connections with local/global teams.
• Log cases to THD tool and escalate to experts when needed.
• Create knowledge base articles for future reference.
• Support sales by assessing maintainability of equipment before tenders.

Skills

Diploma in Engineering

IT literacy

Willing to travel

Flexibility

Knowledge of KONE products

Education

Diploma in Engineering or related field

Tools

Remote/IT support tools

Job description

KONE Corporation in Singapore is seeking a Troubleshooter Assistant Engineer for Non KONE Equipment. You will provide remote technical support to maintenance technicians and participate in 24/7 Connected Services analytics and troubleshooting.

You will configure and repair devices, log cases, and escalate as needed to ensure quick resolution. As part of the team, you will also create knowledge base articles and assist sales by assessing maintainability of equipment before tendering for