Application Support Intern: Tech Troubleshooter & Field Ops

KAROOOOO MANAGEMENT COMPANY PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

KAROOOOO MANAGEMENT COMPANY PTE. LTD. is seeking a proactive IT support specialist in Singapore to join our technical operations.

The role involves providing technical support to internal teams, handling escalated inquiries, and maintaining documentation for smooth system operations. You will monitor daily system health, perform installations and QA validation, review logs for diagnostics of field devices, and deliver on-site support as needed.

Qualifications

• Excellent communication and interpersonal skills.
• Hands-on and positive attitude.
• Technically independent with good initiative.
• Strong analytical problem-solving skills with an out-of-box approach in providing solutions.
• High level of efficiency, accuracy, and responsibility.
• Motivation and a strong desire to take on new challenges and learn as much as possible.

Responsibilities

• Providing technical support to teams within the organization when required.
• Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
• Maintaining and updating technical documents and procedures
• Identifying and resolving system issues
• Perform daily system monitoring, verifying integrity and availability of Cartrack’s application
• Perform daily post installation/ QA validation
• Review systems and application logs for remote diagnostic of field devices
• Provide training and assistance to users of Cartrack application systems
• Provide on-site field support and installation
• Verify completion of scheduled jobs
• Internal IT support

Skills

Communication

Interpersonal skills

Hands-on

Initiative

Analytical thinking

Problem solving

Attention to detail

Eager to learn

Job description

KAROOOOO MANAGEMENT COMPANY PTE. LTD. is seeking a proactive IT support specialist in Singapore to join our technical operations.

The role involves providing technical support to internal teams, handling escalated inquiries, and maintaining documentation for smooth system operations. You will monitor daily system health, perform installations and QA validation, review logs for diagnostics of field devices, and deliver on-site support as needed.