IT Support Engineer (1st Line) — Remote & Onsite

PERSOL

Singapore

Hybrid

SGD 32,000 - 46,000

Full time

4 days ago

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Job summary

PERSOL is seeking an IT Helpdesk Support professional to troubleshoot desktop and IT-related issues and provide post-sales maintenance support to clients in Singapore. The role involves assisting on-site and remote end-users, performing installations and migrations, and following SOPs to ensure timely resolutions.

The candidate will handle tickets, document steps, and may provide customer training as needed, while reporting progress to the Team Lead.

Qualifications

1–2 years experience in IT support.
Excellent communication skills with diverse stakeholders.
Ability to troubleshoot and analyze problems.

Responsibilities

Support on-site and remote end-users to resolve IT-related issues (hardware/software/network).
Perform installations, migrations and troubleshooting on systems.
Resolve issues outside work hours when needed.
Take ownership of technical issues and escalate to Level 2/3 when necessary.
Participate in the service ticket system and task assignment/scheduling processes.
Adhere to SOPs and escalate issues as required.
Provide in-house helpdesk support via phone/email/remote access support.
Document troubleshooting and resolution steps.
Participate in providing customer training when required.
Keep customers informed on support progress.
Report to Team Lead/Manager during support requests.
Provide reports to monitor/close cases and daily/weekly timesheets.