Tech Support Engineer

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an IT Support staff in Singapore to assist day-to-day operations by handling phone, email, walk-ins, and ticketing to understand user inquiries and provide IT support. You will troubleshoot issues or escalate to the appropriate PIC and offer viable alternatives.

The role includes ad-hoc duties such as software installation, laptop cloning, inventory checks, and disposal. The ideal candidate has a diploma or Higher Nitec in IT and 1–2 years of relevant

Qualifications

• Diploma or Higher Nitec in IT or related fields.
• Preferably 1–2 years of relevant working experience.
• Able to understand internal system processes quickly.

Responsibilities

• Assists day-to-day operation by handling phone calls, emails, walk-ins, ticketing to understand user inquiries/requests, provide IT support and troubleshoot or escalate to the PIC, or offer alternatives.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time.
• Support projects from other teams/sections/departments as instructed by superior.
• Perform any ad-hoc assignment as instructed by superior.

Skills

IT support

Troubleshooting

Education

Diploma or Higher Nitec studied in IT or related fields

Job description

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user's enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay.
• To support project from another team/section/department as instructed by superior.
• To perform any ad-hoc assignment as instructed by superior.

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process