IT Associate Technician (Entry level)

Recruit Express Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an IT Support Staff to assist day-to-day operations by handling phone, email, walk-ins and ticketing system inquiries, providing IT support and troubleshooting, or escalating as needed.

You will identify, maintain and replace electronic equipment, liaise with government agencies on returns and collection of faulty equipment, and support projects across teams under supervision.

Qualifications

• Diploma or Higher Nitec in IT or related fields.
• At least 1 year of relevant working experience.
• Responsible, meticulous, fast learner and able to understand internal system processes quickly.
• Able to follow internal systems thoroughly to ensure tasks are processed smoothly.

Responsibilities

• Assists day-to-day operation by handling phone calls, emails, walk-ins and ticketing system inquiries; provide IT support and troubleshooting or elevate to PIC.
• Identification, maintenance and replacement of electronic equipment and computers.
• Liaise with government agencies on return and collection of faulty or repaired equipment.
• Perform troubleshooting in systems and report status to superior on time without delay.
• Support projects from other teams/sections/departments as instructed by superior.
• Perform any ad-hoc assignments as instructed by superior.

Skills

IT support

Troubleshooting

Customer service

Hardware maintenance

Education

Diploma or Higher Nitec in IT or related fields

Job description

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or elevate to the relevant PIC, or provide alternatives to resolves the cases.
• Identification, maintenance and replacement of electronic equipment and computers.
• Liaise with government agency on return and collection of faulty or repairedequipment.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1 year of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process