IT Support Engineer - Helpdesk & Troubleshooter

Recruit Express Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an IT Support staff in Singapore to assist day-to-day operations by handling phone, email, walk-ins, and ticketing to understand user inquiries and provide IT support. You will troubleshoot issues or escalate to the appropriate PIC and offer viable alternatives.

The role includes ad-hoc duties such as software installation, laptop cloning, inventory checks, and disposal. The ideal candidate has a diploma or Higher Nitec in IT and 1–2 years of relevant

Qualifications

• Diploma or Higher Nitec in IT or related fields.
• Preferably 1–2 years of relevant working experience.
• Able to understand internal system processes quickly.

Responsibilities

• Assists day-to-day operation by handling phone calls, emails, walk-ins, ticketing to understand user inquiries/requests, provide IT support and troubleshoot or escalate to the PIC, or offer alternatives.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time.
• Support projects from other teams/sections/departments as instructed by superior.
• Perform any ad-hoc assignment as instructed by superior.

Skills

IT support

Troubleshooting

Education

Diploma or Higher Nitec studied in IT or related fields

Job description

Recruit Express Pte Ltd is seeking an IT Support staff in Singapore to assist day-to-day operations by handling phone, email, walk-ins, and ticketing to understand user inquiries and provide IT support. You will troubleshoot issues or escalate to the appropriate PIC and offer viable alternatives.

The role includes ad-hoc duties such as software installation, laptop cloning, inventory checks, and disposal. The ideal candidate has a diploma or Higher Nitec in IT and 1–2 years of relevant