Tech Support Engineer

VETREO SYSTEMS PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Tech Support Engineer to manage Audio Visual projects, ensuring effective collaboration with internal teams and external partners. Responsibilities include project management, customer experience delivery, and technical support, along with the opportunity for fresh graduates. Candidates should have a diploma in relevant fields and strong communication skills. This role offers the chance to work in a dynamic environment with hands-on responsibilities.

Qualifications

• Fresh graduates welcome to apply.
• Able to work independently in a fast-paced environment.
• Strong coordination, documentation, and problem-solving skills.

Responsibilities

• Manage and collaborate with internal teams and external parties.
• Study design and drawings to create Audio Visual drawings.
• Manage project schedules, budgets, and customer expectations.
• Handle installation, testing, commissioning, and troubleshooting.
• Conduct training and demo presentations for end users.

Skills

Communication

Interpersonal skills

Coordination

Problem-solving

Microsoft Office proficiency

Basic networking knowledge

Education

ITE/Diploma in IT/Engineering/Audio Visual or related fields

Job description

Job Title: Tech Support Engineer (AV Solutions)

About the Role:

We are seeking a hands-on and detail-oriented AV Engineer to support and manage Audio Visual projects focused on visual solutions such as digital signage, LED video walls, smart office systems, IPTV, and network infrastructure and more.

Job Objective:

• To deliver proposed solutions and services through working closely with internal teams, manufacturers, subcontractors, and suppliers.

Key Responsibilities:

• Manage, collaborate, and work with internal Sales and Technical team, and external parties like, Consultant, Main Contractor, Subcontractor, Manufacturer, and Supplier.
• Study schematic design and drawings to produce Audio Visual drawings
• Manage Project schedules, Project budgets, changes in order, Bill of Material
• Manage customer’s expectations and deliver customer experience
• Plan, manage and schedule resources.
• Handle installation, testing, commissioning, and technical troubleshooting
• Assist in tender preparation and documentation
• Source for new and emerging Audio-Visual solutions to enhance company’s offerings
• Conduct training to end users on implemented solutions
• Conduct demo presentations on company’s offerings

Educational Qualifications:

• Min. ITE/Diploma in IT/Engineering/Audio Visual or related fields

Experience:

• Fresh graduate welcome to apply
• Able to work independently in the fast moving and challenging environment
• Good Communication and Interpersonal skills
• Proficiency in Microsoft Office; Photoshop and basic networking knowledge are a plusStrong coordination, documentation, and problem-solving skills
• Able to work independently and collaboratively