Tech Refresh Engineer

SKY & F PTE. LTD.; Singapore; On-site; SGD 31,000 - 50,000; Full time

Job summary

SKY & F PTE. LTD. is seeking an IT support professional in Singapore to handle device imaging, data migration, and end-user support.

You will perform OS imaging, hardware setup, and deployment for end users, while ensuring data integrity during migrations and supporting onsite and remote desktop issues. You will also track IT assets, coordinate device issuance/returns, and assist with IT rollout projects and system upgrades.

Qualifications

• Experience in desktop imaging, deployment, and end-user support.
• Familiarity with IT asset management and device lifecycle processes.
• Ability to document procedures and deployment steps with clarity.

Responsibilities

• Device imaging & deployment using SCCM/MDT/Intune and standard imaging tools.
• Data migration and profile backup for end users.
• Provide onsite and remote Level 1/2 desktop support for hardware, software, and network issues.
• Maintain IT asset records and manage device issuance/returns.
• Support IT rollout projects, migrations, and system upgrades with project teams.
• Document procedures, troubleshooting steps, and deployment records in line with security policies.

Tools

SCCM

MDT

Intune

Job description

1. Device Imaging & Deployment

• Perform OS imaging and cloning of desktops/laptops using standard imaging tools (e.g., SCCM, MDT, Intune, or equivalent).
• Prepare and configure devices according to company standards.
• Conduct hardware setup, installation, and deployment for end users.
• Execute tech refresh projects, including new device rollout and old device collection.

2. Data Migration

• Perform user profile backup and data migration (local and network).
• Ensure integrity and completeness of migrated data.
• Troubleshoot migration-related issues.
• Support email, application, and profile restoration.

3. End-User Support

• Provide onsite and remote Level 1/Level 2 desktop support.
• Troubleshoot hardware, software, printer, and network-related issues.
• Support Windows OS, Microsoft Office, and common enterprise applications.
• Handle user queries in a professional and timely manner.

4. Asset & Inventory Management

• Maintain accurate IT asset records.
• Track device issuance and returns.
• Coordinate device sanitization and re-imaging processes.

5. Project Support

• Support IT rollout projects, migrations, and system upgrades.
• Follow project timelines and deployment schedules.
• Work closely with project managers, engineers, and stakeholders.

6. Documentation & Compliance

• Document procedures, troubleshooting steps, and deployment records.
• Ensure compliance with IT security and company policies.
• Support audit and reporting requirements when necessary.