Senior Technical Support Engineer

Getronics; Singapore; On-site; SGD 3,500 - 7,000; Full time

Job summary

Getronics Singapore is seeking a dedicated IT Helpdesk Specialist to support internal users across desktops and mobile devices. You will troubleshoot software/hardware, install hardware, migrate Windows profiles, manage assets, and ensure SLAs are met through effective remote and on-site assistance.

You\'ll work with global and regional IS teams and handle daily tickets, account provisioning, and patch management, contributing to a reliable technology environment for the business.

Qualifications

• Experience handling daily Service Desk tickets and meeting SLAs.
• Ability to diagnose user issues across software and hardware,

Responsibilities

• Work on daily helpdesk tickets ensuring SLAs are met and business users are satisfied.
• Follow up with users to ensure issues are resolved.
• Monitor, diagnose and elevate IT problems.
• Provide remote support and troubleshooting.
• Install, configure, troubleshoot and repair PCs and end-user devices.
• Set up user accounts and profiles on the network and manage Windows profile migrations.
• Provide operational support for global and regional IS and infrastructure teams.
• Maintain IT asset inventories.
• Install updates and patches for antivirus, computers, etc.

Skills

Customer support

Troubleshooting

Remote support

Windows OS

Tools

Active Directory

Job description

• Provide technical support to internal business users in a professional and friendly manner.
• Troubleshoot and support end users on Laptop and iPad for both software and hardware.
• Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware.
• Perform profile migrations for Windows PCs and Laptops.
• Manage IT assets and inventories.
• Work on daily ServiceDesk tickets and ensure SLA fulfillment and user satisfaction.
• Participate in infrastructure and systems management across all sites in alignment with global and regional IS teams.

Roles and Responsibilities

• Work on daily helpdesk tickets ensuring SLAs are met and business users are satisfied.
• Follow up with users to ensure issues are resolved.
• Monitor, diagnose and elevate IT problems.
• Provide remote support and troubleshooting.
• Install, configure, troubleshoot and repair PCs and end-user devices.
• Set up user accounts and profiles on the network and manage Windows profile migrations.
• Provide operational support for global and regional IS and infrastructure teams.
• Maintain IT asset inventories.
• Install updates and patches for antivirus, computers, etc.