IT Internship (Tech Refresh)

SKY & F PTE. LTD.; Singapore; Hybrid; SGD 42,000 - 54,000; Full time

Job summary

SKY & F PTE. LTD. is hiring for an IT Support role in Singapore. You will perform OS imaging, data migration, and end-user support, ensuring devices are prepared, configured, and deployed according to company standards.

You will handle onsite and remote L1/L2 support for hardware, software, and network issues, maintain asset records, and assist with IT rollout projects and system upgrades. The role offers cross-functional collaboration across engineers and stakeholders.

Qualifications

• Experience in OS imaging and deployment.
• Experience in data migration and backup restoration.
• Ability to provide onsite and remote end-user support.
• Knowledge of IT asset management processes.

Responsibilities

• Perform OS imaging and cloning of desktops/laptops using imaging tools (e.g., SCCM, MDT, Intune).
• Prepare devices per company standards and configure hardware for end users.
• Conduct end-user support onsite and remotely (L1/L2) for hardware, software, and network issues.
• Maintain accurate IT asset records and track device issuance/returns.
• Support IT rollout projects, migrations, and system upgrades with project managers.

Skills

Windows OS

Microsoft Office

Customer support

Remote support

Tools

SCCM

MDT

Intune

Job description

1. Device Imaging & Deployment

• Perform OS imaging and cloning of desktops/laptops using standard imaging tools (e.g., SCCM, MDT, Intune, or equivalent).
• Prepare and configure devices according to company standards.
• Conduct hardware setup, installation, and deployment for end users.
• Execute tech refresh projects, including new device rollout and old device collection.

2. Data Migration

• Perform user profile backup and data migration (local and network).
• Ensure integrity and completeness of migrated data.
• Troubleshoot migration-related issues.
• Support email, application, and profile restoration.

3. End-User Support

• Provide onsite and remote Level 1/Level 2 desktop support.
• Troubleshoot hardware, software, printer, and network-related issues.
• Support Windows OS, Microsoft Office, and common enterprise applications.
• Handle user queries in a professional and timely manner.

4. Asset & Inventory Management

• Maintain accurate IT asset records.
• Track device issuance and returns.
• Coordinate device sanitization and re-imaging processes.

5. Project Support

• Support IT rollout projects, migrations, and system upgrades.
• Follow project timelines and deployment schedules.
• Work closely with project managers, engineers, and stakeholders.