Tech Refresh Engineer

Career Connex Private Limited; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Career Connex Private Limited is seeking an IT Desktop Support professional to manage imaging and deployment of devices, perform hardware setup, and execute device refresh projects.

You will handle data migration, end-user support (onsite and remote), asset and inventory management, and project support, while documenting procedures and ensuring IT security and policy compliance. MINDEF experience is a plus.

Qualifications

• Experience with OS imaging and device deployment using SCCM, MDT, or Intune.
• Configure devices to company standards and perform hardware setup.
• Experience with data migration and profile backups/restoration.
• Provide onsite and remote desktop support (L1/L2).
• Maintain IT asset records and lifecycle management.
• Assist IT rollout projects and coordinate with teams and stakeholders.
• Create and maintain deployment documentation; ensure IT security compliance.
• MINDEF experience is an advantage.

Responsibilities

• Imaging and deployment of desktops/laptops using standard tools.
• Prepare devices per company standards and perform hardware setup.
• Provide on-site and remote Level 1/2 support for end users.
• Manage asset and inventory records; track issuance/returns.
• Support IT rollout projects and system upgrades; adhere to timelines.
• Document procedures, troubleshooting steps, and deployment records; ensure compliance.

Skills

Troubleshooting

End-user support

Documentation

Project coordination

Data migration

Asset management

Team collaboration

Tools

SCCM

MDT

Intune

Windows OS

Microsoft Office

Active Directory

Job description

x1. Device Imaging & Deployment

• Perform OS imaging and cloning of desktops/laptops using standard imaging tools (e.g., SCCM, MDT, Intune, or equivalent).
• Prepare and configure devices according to company standards.
• Conduct hardware setup, installation, and deployment for end users.
• Execute tech refresh projects, including new device rollout and old device collection.

2. Data Migration

• Perform user profile backup and data migration (local and network).
• Ensure integrity and completeness of migrated data.
• Troubleshoot migration-related issues.
• Support email, application, and profile restoration.

3. End-User Support

• Provide onsite and remote Level 1/Level 2 desktop support.
• Troubleshoot hardware, software, printer, and network-related issues.
• Support Windows OS, Microsoft Office, and common enterprise applications.
• Handle user queries in a professional and timely manner.

4. Asset & Inventory Management

• Maintain accurate IT asset records.
• Track device issuance and returns.
• Coordinate device sanitization and re-imaging processes.

5. Project Support

• Support IT rollout projects, migrations, and system upgrades.
• Follow project timelines and deployment schedules.
• Work closely with project managers, engineers, and stakeholders.

6. Documentation & Compliance

• Document procedures, troubleshooting steps, and deployment records.
• Ensure compliance with IT security and company policies.
• Support audit and reporting requirements when necessary.

Refer to have experience in MINDEF