Senior Operations Manager, Computer

KOMALA'S FOODS & SERVICES PTE. LTD.; Singapore; Vor Ort; SGD 42.000 - 60.000; Vollzeit

Zusammenfassung

Komala's Foods & Services PTE. LTD. in Singapore is seeking an IT Desktop Support specialist to provide frontline assistance for Windows environments, MDM, and collaboration tools. You will also partake in on-call support, incident handling, and knowledge management to improve user experience.

Responsibilities include staging tasks, inventory control, and reporting on asset life cycles using Excel, while coordinating with application and system teams to uphold service quality.

Qualifikationen

• Experience providing desktop support for Windows environments.
• Familiarity with ITSM incident management processes.
• Ability to document issues and maintain knowledge base.

Aufgaben

• Provide primary desktop support for Windows OS and collaboration tools.
• Serve as on-call point of contact for site-based IT needs around the clock.
• Follow incident management processes to resolve issues efficiently.
• Document recurring issues in the Knowledge Base and ITSM system.
• Perform basic staging tasks and manage asset inventory.
• Generate reports on asset life cycles using Excel.

Kenntnisse

Windows OS

Mobile Device Management

Video conferencing

Microsoft Teams

Tools

ITSM system

Excel

Jobbeschreibung

Desktop Support: Provide primary support for Windows Operating System, Mobile Device Management, infrastructure, video conferencing systems, and Microsoft Teams.

On-Call Support: Serve as the point of contact for all site-based IT requirements on a 24x7 basis, including handling off-hours emergency issues as required.

Technical Troubleshooting: Perform technical troubleshooting, data gathering, and GAP analysis for issues impacting end users locally.

Process Consistency: Ensure that consistent processes, procedures, and technologies are utilized across the enterprise environment.

Collaboration: Work closely with Application and System Services team leads and managers to follow and execute directives.

Knowledge Management: Document recurring issues in the Knowledge Base and maintain detailed records of case status, tasks, and work completed in the ITSM system.

Incident Management: Follow the company’s critical incident process to manage and resolve issues efficiently.

Staging Tasks: Perform basic staging tasks such as assembling computer components, imaging/copying hard drives, asset tagging, and repackaging equipment.

Inventory Management: Work with Field Service/Project teams to ensure proper equipment allocation for work orders and maintain inventory controls over tools.

Reporting: Provide reports supporting asset inventory using Excel and other tables as needed. Gather data and analyze activities that impact the value, cost, and risk of asset life cycles.

Application Support: Provide support for business applications and ensure a smooth user experience.