Senior Tech Support Engineer

OCEANDRIVE NETWORKS PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

OCEANDRIVE NETWORKS PTE. LTD. is seeking a Technical Support Engineer to deliver hands-on IT system and network support at client sites, ensuring performance and minimal downtime.

The role involves frequent field work and direct interaction with customers to diagnose and resolve issues efficiently. You will handle L1/L2 troubleshooting, system implementation, maintenance, and clear documentation. The ideal candidate has experience with servers, networking gear, virtualization, and security

Qualifications

• Experience providing L1/L2 technical support for hardware, software and networks.
• Ability to install, configure and test IT infrastructure solutions.
• Ability to perform root-cause analysis and communicate resolutions clearly.

Responsibilities

• Provide L1/L2 support for hardware, software, and network systems.
• Assist in installation, configuration, and commissioning of IT infrastructure solutions.
• Monitor system performance, backups, and security logs; perform maintenance and updates.
• Provide onsite and remote client support with clear incident documentation.
• Submit regular service reports and maintain asset inventory.

Skills

Windows Server

Linux

TCP/IP

VLAN

Routing & Switching

VPN

Servers

Storage

Desktops

Security

Backup solutions

Tools

VMware

Hyper-V

Firewalls

Endpoint protection

Backups software

Job description

Job Summary

The Technical Support Engineer is responsible for providing technical assistance, troubleshooting, and maintenance support for integrated IT systems, infrastructure and solutions deployed at client sites. This role ensures optimal system performance, minimal downtime, and high customer satisfaction by resolving technical issues efficiently and professionally. You must be comfortable in performing frequent field support on a day-to-day basis.

Key Responsibilities

1. Technical Support & Troubleshooting

• Provide L1/L2 support for hardware, software, and network systems.

• Diagnose and resolve technical issues related to servers, storage, networking devices, security systems, and applications.

• Perform root cause analysis and implement corrective actions.

• Escalate complex issues to vendors or higher-level support teams when required.

2. System Implementation & Integration Support

• Assist in installation, configuration, and commissioning of IT infrastructure solutions.

• Support integration of multiple systems (servers, firewalls, switches, applications, etc.).

• Conduct system testing, validation, and user acceptance testing (UAT).

• Ensure deployed solutions align with project specifications and client requirements.

3. Maintenance & Monitoring

• Perform preventive and corrective maintenance.

• Monitor system performance, backups, and security logs.

• Apply patches, firmware upgrades, and system updates.

• Ensure SLA compliance.

4. Client Support & Communication

• Provide onsite and remote technical support to clients.

• Maintain clear documentation of incidents, service reports, and resolutions.

• Communicate technical information to non-technical stakeholders.

• Provide user training where required.

5. Documentation & Reporting

• Maintain asset inventory and service logs.

• Submit daily/weekly/monthly service reports.

Technical Skills

• Operating Systems: Windows Server, Linux

• Networking: TCP/IP, VLAN, Routing & Switching, VPN

• Hardware: Servers, storage systems, desktops, networking devices

• Virtualization: VMware / Hyper-V

• Security: Firewalls, endpoint protection

• Backup solutions