Team Lead & Performance Coach

AUSPICIOUS AGENCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job description

Core Responsibilities

• Team Leadership: Manage workflow, schedule shifts, and delegate tasks to ensure maximum productivity and service quality.
• Performance Monitoring: Evaluate employee output, conduct performance reviews, and provide regular, constructive feedback.
• Training & Development: Orient and train new staff on job responsibilities, company standards, and safety protocols.
• Conflict Resolution: Address and resolve complaints from both customers and employees in a professional manner.
• Reporting & Compliance: Relay operational updates to senior management, track inventory or budget, and ensure strict compliance with workplace regulations.