Assistant Manager

XING TAO TRADING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

XING TAO TRADING PTE. LTD. in Singapore is seeking a proactive Support Manager to oversee daily operations, ensuring service quality and efficiency. The role blends people leadership with hands-on process improvement across multiple functions to maintain strong operational performance.

You will supervise, train, and motivate staff, coordinate scheduling and performance monitoring, and act as a liaison between staff and senior management to implement policies and drive results.

Responsibilities

• Assist the manager in day-to-day operations.
• Help implement company policies and strategies.
• Step in during the manager's absence.
• Supervise and motivate staff.
• Assist with staff scheduling, delegation, and performance monitoring.
• Provide training and guidance to team members.
• Handle customer inquiries and complaints.
• Ensure high levels of customer satisfaction.
• Resolve issues that frontline employees escape.
• Prepare reports, presentations, and performance data.
• Maintain records, inventory, or documentation as required.
• Assist with audits or compliance tasks.
• Monitor workflow and identify areas for improvement.
• Suggest ways to reduce costs or improve service/product quality.
• Help manage budgets and expenditures, if applicable.
• Act as a bridge between staff and senior management.
• Communicate changes, updates, and expectations clearly to staff.
• Collect and share feedback from the team with upper management.

Job description

1.

Support Management

• Assist the manager in day-to-day operations.
• Help implement company policies and strategies.
• Step in during the manager's absence.

2.

Team Supervision

• Supervise and motivate staff.
• Assist with staff scheduling, delegation, and performance monitoring.
• Provide training and guidance to team members.

3.

Customer Service

• Handle customer inquiries and complaints.
• Ensure high levels of customer satisfaction.
• Resolve issues that frontline employees escape.

4.

Administrative Duties

• Prepare reports, presentations, and performance data.
• Maintain records, inventory, or documentation as required.
• Assist with audits or compliance tasks.

5.

Operational Efficiency

• Monitor workflow and identify areas for improvement.
• Suggest ways to reduce costs or improve service/product quality.
• Help manage budgets and expenditures, if applicable.

6.

Communication Liaison

• Act as a bridge between staff and senior management.
• Communicate changes, updates, and expectations clearly to staff.
• Collect and share feedback from the team with upper management.