TAM Lead, Greater China - Strategy & Growth

EngineersOfAI; Singapore; On-site; SGD 110,000 - 150,000; Full time

Job summary

EngineersOfAI is looking for a leader based in Singapore for the Technical Account Management team, mentoring and managing a high-performing group to support enterprise accounts. The role demands excellent communication skills and a solid background in customer success.

The ideal candidate should possess over 10 years of related experience, a strong proficiency in Mandarin, and the ability to cultivate a motivated team. This position is crucial for driving strategy and ensuring exceptional service quality for our users.

Qualifications

• 10+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
• Business-level proficiency in Mandarin (written and spoken).
• Experience working with strategic accounts.

Responsibilities

• Lead a team of technical account managers working with Stripe's largest users.
• Shape strategy for Stripe’s largest segment and most complex engagements.
• Analyze data from user feedback to drive efficiency and build quality.

Skills

Leadership

Customer success

Communication skills

Team management

Job description

EngineersOfAI is looking for a leader based in Singapore for the Technical Account Management team, mentoring and managing a high-performing group to support enterprise accounts. The role demands excellent communication skills and a solid background in customer success.

The ideal candidate should possess over 10 years of related experience, a strong proficiency in Mandarin, and the ability to cultivate a motivated team. This position is crucial for driving strategy and ensuring exceptional service quality for our users.