Systems Administrator (Salesforce & Microsoft 365) 2-yr contract

DEMENTIA SINGAPORE LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

DEMENTIA SINGAPORE LTD. in Singapore seeks an experienced IT professional to own the administration, configuration and improvement of Salesforce and Microsoft 365 platforms.

This hands-on role collaborates across headquarters and care centres to turn business needs into scalable solutions while keeping systems secure and compliant. You will manage users, automate with Flow, maintain data quality and train staff.

Qualifications

• At least 3 years of hands-on Salesforce administration experience.
• At least 3 years of hands-on Microsoft 365 administration including Entra ID, Conditional Access, Exchange Online and Intune.
• Salesforce Certified Platform Administrator, currently active.
• Hands-on experience building record-triggered and screen flows in Salesforce Flow.
• Experience gathering requirements from business users and conducting user training.
• Diploma or degree in Information Technology or Computer Science, or equivalent practical experience.
• Able to manage competing priorities independently and explain technical matters clearly to non-technical staff.

Responsibilities

• Own administration, configuration and improvement of Salesforce and Microsoft 365 platforms.
• Manage users, profiles, permission sets, sharing rules, MFA, SSO and security settings.
• Configure objects, fields, record types, page layouts and Lightning pages; build reports and dashboards.
• Maintain data quality through imports, migrations, deduplication and backups.
• Ensure compliance with IT governance and PDPA; train users and document changes.
• Act as escalation point for Salesforce and Microsoft 365 issues; coordinate vendors for complex customisations.

Skills

Salesforce administration

Microsoft 365 administration

User training

Requirement gathering

Communication

Education

Diploma or degree in Information Technology or Computer Science

Tools

Data Loader

Salesforce Flow

SharePoint Online

Entra ID

Intune

Defender for Office 365

Purview

Job description

You will own the administration, configuration and improvement of our Salesforce and Microsoft 365 platforms. Working with staff across our headquarters and care centres, you will turn business needs into working solutions, keep our systems secure and compliant, and drive adoption and data quality. This is a hands-on individual contributor role.

Job Responsibilities

Salesforce

• Manage users, profiles, permission sets, sharing rules, MFA, single sign-on and security settings.
• Configure objects, fields, record types, page layouts and Lightning pages.
• Build and maintain automation using Flow, validation rules and approval processes, including migrating remaining Workflow Rules and Process Builder to Flow.
• Build reports and dashboards for management and operational decision-making.
• Maintain data quality through imports, migrations, deduplication and backup, using tools such as Data Loader.
• Manage sandboxes and change deployments, and assess each seasonal release and release update.

Microsoft 365

• Administer Exchange Online, SharePoint Online, OneDrive, Teams and licensing.
• Configure and maintain Microsoft Entra ID, including user lifecycle, groups, MFA and Conditional Access, in line with our security baselines.
• Configure and maintain Microsoft Intune compliance, configuration and app protection policies for corporate and BYOD devices.
• Configure and maintain Microsoft Defender for Office 365 and Microsoft Purview policies, such as email protection, data loss prevention, sensitivity labels and retention, and remediate issues raised by security reviews and alerts.

Support and Governance

• Act as the escalation point for Salesforce and Microsoft 365 issues from the IT helpdesk, engaging vendors where needed.
• Assess enhancement requests, estimate effort, and coordinate developers or vendors for complex customisations and integrations.
• Train users and document configurations, processes and changes.
• Ensure compliance with IT governance, audit requirements and the Personal Data Protection Act (PDPA).
• Any other duties as and when assigned.

Requirements

• At least 3 yrs of hands-on Salesforce administration experience.
• At least 3 yrs of hands-on Microsoft 365 administration, including Entra ID, Conditional Access, Exchange Online and Intune.
• Salesforce Certified Platform Administrator (formerly Salesforce Certified Administrator), currently active.
• Hands-on experience building record-triggered and screen flows in Salesforce Flow.
• Experience gathering requirements from business users and conducting user training.
• Diploma or degree in Information Technology, Computer Science or a related field, or equivalent practical experience.
• Able to manage competing priorities independently and explain technical matters clearly to non-technical staff.