Salesforce Solution Architect

PERSOL Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a Senior Salesforce Developer to design and implement robust Salesforce solutions across Service Cloud and Public Sector Solutions (PSS). You will build Apex, LWC, and Visualforce components, while integrating REST/SOAP APIs and automating processes with Flow, Process Builder, and approvals.

You will also lead data migrations, model data, and ensure governance with security best practices. Experience with OmniStudio and Experience Cloud is a strong plus.

Qualifications

• Must have Salesforce Platform Developer certification or any Salesforce related certification.
• Minimum 7 years of hands-on Salesforce development experience.
• Proven experience in Salesforce Service Cloud implementation and customisation.
• Proven experience with Salesforce Public Sector Solutions (PSS).
• Strong proficiency in Apex, SOQL, SOSL, Lightning Web Components, and Aura Components.
• Experience with REST/SOAP APIs, Platform Events, and Change Data Capture.
• Familiarity with OmniStudio components: OmniScripts, DataRaptors, FlexCards, Integration Procedures.
• Experience with deployment tools: VS Code with Salesforce Extensions, SFDX CLI, Gearset.

Responsibilities

• Design and develop custom Salesforce solutions across Service Cloud and PSS.
• Build and maintain Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC).
• Implement declarative solutions using Flow Builder, Process Builder, and approval workflows.
• Develop integrations with REST/SOAP APIs and middleware tools.
• Perform data migrations, data modelling, and manage complex object relationships.
• Configure and customise Service Cloud features including Case Management, Entitlements, Service Console, Knowledge.
• Automate operations with SLA management and omni-channel routing.
• Collaborate with operations teams to streamline customer service workflows.

Skills

Salesforce development

Apex

Lightning Web Components

Service Cloud

Public Sector Solutions

OmniStudio

APIs (REST/SOAP)

Data modelling

Data migration

Salesforce DX

CI/CD

Security best practices

Tools

Git

VS Code

SFDX CLI

Gearset

Data Loader

Data Import Wizard

Job description

Core Development

• Design and develop custom Salesforce solutions across Service Cloud and Public Sector Solutions (PSS).
• Build and maintain Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC).
• Implement declarative solutions using Flow Builder, Process Builder, and approval workflows.
• Develop and maintain integrations with third-party systems using REST/SOAP APIs and middleware tools.
• Perform data migrations, data modelling, and manage complex object relationships.

Service Cloud

• Configure and customise Service Cloud features including Case Management, Entitlements, Service Console, Knowledge
• Optimise service operations through automation, SLA management, and omni-channel routing.
• Collaborate with operations teams to streamline customer service workflows and agent productivity.

Public Sector Solutions

• Deliver solutions leveraging Salesforce Public Sector Solutions (PSS)
• Understand and implement government business process requirements within the PSS framework
• Support configuration and customisation of PSS data models and regulatory workflows.

Collaboration & Delivery

• Participate in full SDLC including requirements gathering, design, development, testing, and deployment.
• Conduct unit testing, peer code reviews, and maintain thorough technical documentation.
• Adhere to Salesforce best practices, governor limits, and security standards.
• Support UAT, production deployments, and post-go-live hypercare activities.

Requirement

• Must have Salesforce Platform Developer certification or any Salesforce related certification
• Minimum 7 years of hands-on Salesforce development experience.
• Proven experience in Salesforce solution designation, architecture and implementation.
• Proven expertise in Salesforce Service Cloud implementation and customisation.
• Demonstrated experience with Salesforce Public Sector Solutions (PSS).
• Strong proficiency in Apex, SOQL, SOSL, Lightning Web Components, and Aura Components.
• Experience with Salesforce DX, version control (Git), and CI/CD pipelines.
• Working knowledge of Salesforce data tools: Data Loader, Data Import Wizard, or similar ETL tools.
• Salesforce configuration: Profiles, Permission Sets, Roles, Sharing Rules, and Security.
• Integration experience using REST/SOAP APIs, Platform Events, and Change Data Capture.
• Familiarity with deployment tools such as VS Code with Salesforce Extensions, SFDX CLI, or Gearset.
• Hands-on experience with Salesforce OmniStudio components: OmniScripts, DataRaptors, FlexCards, and Integration Procedures.
• Ability to design guided user experiences and dynamic UI components using OmniStudio toolset.
• Understanding of OmniStudio's role within Vlocity/Industry Cloud solutions.
• OmniStudio Developer certification is a strong plus.

Experience Cloud (Preferred)

• Experience building and configuring Salesforce Experience Cloud (formerly Community Cloud) portals and sites.
• Familiarity with Aura and LWC components within Experience Cloud context.
• Understanding of digital experience design for external users (citizens, partners, or customers).
• Knowledge of Experience Cloud security model, guest user access, and sharing sets.
• Understanding of Agile/Scrum delivery methodologies.
• Unit test code development experience
• Code review and quality improvements experience.

PERSOL Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394- Reg. R1988730 Emily Ng Kim Yin