Surgical Scheduling and Patient Services Coordinator

Recruit Express Pte Ltd; Singapore; On-site; SGD 2,800 - 3,600; Full time

Job summary

Recruit Express Pte Ltd is recruiting for a hospital administration role in Singapore. The position involves scheduling surgery slots, booking beds, and maintaining high service standards in appointment handling.

The role requires handling calls with prompt service, following established procedures, and managing updates across departments. Working hours are a five-day week with weekend coverage as rostered by a supervisor.

Qualifications

• Proven ability to manage scheduling and appointment logistics.

Responsibilities

• Booking of surgery slots for operating theatres, booking of beds etc
• Maintain service standards for scheduling and bed booking calls.
• Follow appointment scheduling procedures and guidelines.
• Disseminate hospital and departmental updates effectively.
• Ensure calls are answered within 3 rings or 30 seconds using standard greetings.
• Handle difficult customers and apply service recovery protocols.
• Perform any other duties as assigned.

Skills

Scheduling

Healthcare

Customer service

Job description

Recruit Express Pte Ltd is recruiting for a hospital administration role in Singapore. The position involves scheduling surgery slots, booking beds, and maintaining high service standards in appointment handling.

The role requires handling calls with prompt service, following established procedures, and managing updates across departments. Working hours are a five-day week with weekend coverage as rostered by a supervisor.