Surgery Scheduling & Bed Booking Coordinator

Recruit Express Pte Ltd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a scheduling coordinator to manage surgery slot allocations and bed bookings in a hospital setting. You will maintain high service standards for calls related to scheduling and bed assignments, and ensure adherence to established procedures.

The role involves disseminating updates to the department, handling challenging customer interactions, and performing additional duties as assigned to support hospital operations.

Responsibilities

• Booking of surgery slots and bed bookings.
• Maintain service standards for scheduling and bed booking calls.
• Follow appointment scheduling procedures and guidelines.
• Disseminate hospital and departmental updates to staff written and verbally.
• Handle difficult customers and apply service recovery protocols.

Job description

Recruit Express Pte Ltd is seeking a scheduling coordinator to manage surgery slot allocations and bed bookings in a hospital setting. You will maintain high service standards for calls related to scheduling and bed assignments, and ensure adherence to established procedures.

The role involves disseminating updates to the department, handling challenging customer interactions, and performing additional duties as assigned to support hospital operations.