Surgery Scheduling & Patient Services Officer

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an organized Administrative Coordinator to support hospital scheduling and bed bookings. You will handle surgery slot bookings, maintain schedule accuracy, and ensure calls are answered promptly with courteous greetings.

In this busy role, you will disseminate department updates, follow established procedures, handle difficult customers using service recovery protocols, and perform other duties as assigned.

Qualifications

• Experience in hospital scheduling or medical administration is preferred.
• Ability to manage multiple scheduling tasks and maintain accuracy.

Responsibilities

• Booking of surgery slots for operating theatres, booking of beds etc.
• Maintain service standards for scheduling and bed booking calls.
• Follow appointment scheduling procedures and guidelines.
• Disseminate hospital and departmental updates effectively.
• Ensure calls are answered within 3 rings or 30 seconds using standard greetings.
• Handle difficult customers and apply service recovery protocols.
• Perform any other duties as assigned.

Job description

Recruit Express Pte Ltd is seeking an organized Administrative Coordinator to support hospital scheduling and bed bookings. You will handle surgery slot bookings, maintain schedule accuracy, and ensure calls are answered promptly with courteous greetings.

In this busy role, you will disseminate department updates, follow established procedures, handle difficult customers using service recovery protocols, and perform other duties as assigned.