Support Engineer Intern (Singapore, Singapore)

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel is seeking an IT Helpdesk/Desktop Support professional to install and operate facility management for client platforms and ensure service levels are met. You will troubleshoot incidents, respond promptly, and provide status updates while performing imaging, asset inventories and end-user support across Windows, macOS, and mobile devices.

The role requires strong communication, teamwork, and familiarity with Windows OS, Office suite, cloning tools, and basic Mac support, plus experience

Qualifications

• Nitec/Higher Nitec/Diploma in an IT-related discipline.
• Desktop troubleshooting and incident response expertise.
• Familiar with Windows OS, Office suite, and basic Mac support.

Responsibilities

• Install and operate facility management for client platforms.
• Troubleshoot client platform problems and incidents.
• Provide timely status updates and resolutions.
• Handle service requests and maintain system configurations.
• Perform imaging/re-imaging and asset inventories.
• Escalate to vendors or resolver groups when needed.
• Update incident records and create work instructions.

Skills

Desktop troubleshooting

Communication skills

Windows Office

Cloning tools

macOS

iOS & Android devices

Education

Nitec/Higher Nitec/Diploma in an IT-related discipline

Job description

Make an Impact by:

• Responsible for the installation and daily operations support for facility management of client
  platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of
  incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Involve in client platform implementation/upgrade project.
• Perform Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help
  requests and escalating incidents when necessary to maintain customer satisfaction and SLA
  expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Skills for Success:

• Nitec/Higher Nitec/Diploma in an IT-related discipline
• Desktop troubleshooting skills
• Good communication and interpersonal skills
• Enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems will be an advantage and Antivirus/Malware software
• Familiar with the use of iOS and Android devices.
• A good team player with good communication skills