Supervisor

HAVE FUN ORCHARD PTE. LTD.; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

HAVE FUN ORCHARD PTE. LTD. is seeking an Outlet Operations Manager to oversee day-to-day activities and ensure efficient operations at our Singapore outlet. The role involves coordinating front and back of house, leading a team, and ensuring SOPs and safety guidelines are followed.

You will support promotional activities, monitor inventories, schedule staff, brief the team, and perform regular outlet inspections to maintain service standards and a welcoming guest experience.

Responsibilities

• Manage day-to-day operations of an outlet to ensure efficient operations
• Coordinate the daily operations of the Front and Back of the House when necessary
• Assist in leading and managing a team of employees
• Ensure the smooth progress of promotional and marketing activities
• Ensure that all employees comply with workplace safety, food hygiene guidelines and the company's SOPs
• Assist in orientation program for new employees
• Able to resolve customer concerns quickly and professionally
• Assist in tracking food, supply and equipment levels, forecast demand
• Oversee food preparation, presentation and storage
• Conduct regular inspections of the outlet
• Prepare a weekly duty roster accordingly
• Brief employees before duty starts and ensure proper handover after the shift
• Check the rooms before/after shifts to ensure they are clean, and the equipment is working
• Administrate and maintain inventory/asset records and documentation
• Assist Manager in follow up and oversee renovation works
• All other ad-hoc duties assigned by superior

Job description

1.Manage day-to-day operations of an outlet in order to ensure efficient operations

2.Coordinate the daily operations of the Front and Back of the House when necessary.

3.Assist in leading and managing a team of employees.

4.Ensure the smooth progress of promotional and marketing activities.

5.Ensure that all employees comply with workplace safety, food hygiene guidelines
and the company's standard operating procedures (SOPs).

6.Assist in orientation program for new employees.

7.Able to resolve customer concerns quickly and professionally.

8.Assist in tracking food, supply and equipment levels, forecast demand.

9.Oversee food preparation, presentation and storage.

10. Conduct regular inspections of the outlet.

11. Prepare a weekly duty roster accordingly.

12. Brief employees before duty starts and ensure proper handover after the shift has ended.

13. Check the rooms before/after shifts to ensure they are clean, and the equipment is working

14. Administrate and maintain inventory/asset records and documentation

15. Assist Manager in follow up and oversee renovation works

16. All other ad-hoc duties assigned by superior