Supervisor

CHARMING GARDEN (ASIA PACIFIC) PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Charming Garden (Asia Pacific) PTE. LTD. is seeking a hands-on supervisor to oversee daily restaurant operations and maintain exceptional customer service.

You will motivate front-of-house staff, ensure smooth day-to-day activities, and uphold high standards of service across opening and closing procedures, cash handling, and shift reporting. The ideal candidate will have strong knowledge of restaurant operations, excellent communication skills, and a service-oriented mindset, with the ability

Qualifications

• Excellent customer service and communication skills.
• Strong knowledge of restaurant operations and service standards.
• Service oriented and passionate working in F&B industry.
• Problem-solving and conflict-resolution abilities.
• Able to work on weekends and public holidays.

Responsibilities

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service.
• Motivate front-of-house staff to deliver outstanding customer service.
• Ensure smooth day-to-day restaurant operations.
• Ensure high standards of customer service are consistently met.
• Handle customer complaints or concerns and resolve issues in a professional and timely manner.
• Perform daily operation tasks, documenting procedures and creating guidelines.
• Ensure proper maintenance and cleanliness of equipment and restaurant.
• Conduct opening and closing procedures, including cash handling and shift reports.
• Report daily operational or staffing issues to management.

Skills

Customer service

Communication

Restaurant operations

Conflict resolution

Problem solving

Weekend/holiday availability

Job description

Responsibilities

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service
• Motivate front-of-house staff to deliver outstanding customer service
• Ensure smooth day-to-day restaurant operations
• Ensure high standards of customer service are consistently met
• Handle customer complaints or concerns and resolve issues in a professional and timely manner
• Perform daily operation tasks, documenting procedures and creating guidelines
• Ensure proper maintenance and cleanliness of equipment and restaurant
• Conduct opening and closing procedures, including cash handling and shift reports
• Report daily operational or staffing issues to managementAny other ad-hoc duties as assigned by the Superior from time to time

Requirements

• Prior experience in a similar role is preferred
• Strong knowledge of restaurant operations and service standards
• Excellent customer service and communication skills
• Service oriented and passionate working in F&B industry
• Problem-solving and conflict-resolution abilities
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment

Whatsapp [phone] for more information