Supervisor / Assistant Supervisor

Club Chinois; Singapore; Presencial; SGD 31 000 - 45 000; Tempo integral

Resumo da oferta

Club Chinois in Singapore is seeking a dedicated Restaurant Supervisor to oversee daily operations and motivate the front-of-house team. You will ensure service standards, handle guest concerns, and document daily procedures to maintain smooth restaurant performance.

We value strong communication, problem-solving, and a passion for the F&B industry. Weekend and public holiday availability is essential as part of a fast-paced venue.

Qualificações

• Prior experience in a similar role is preferred.
• Strong knowledge of restaurant operations and service standards.
• Excellent customer service and communication skills.
• Service oriented and passionate working in F&B industry.
• Problem-solving and conflict-resolution abilities.
• Able to work on weekends and public holidays.

Responsabilidades

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service
• Motivate front-of-house staff to deliver outstanding customer service
• Ensure smooth day-to-day restaurant operations
• Ensure high standards of customer service are consistently met
• Handle customer complaints or concerns and resolve issues in a professional and timely manner
• Perform daily operation tasks, documenting procedures and creating guidelines
• Ensure proper maintenance and cleanliness of equipment and restaurant
• Conduct opening and closing procedures, including cash handling and shift reports
• Report daily operational or staffing issues to management
• Any other ad-hoc duties as assigned by the Superior from time to time

Conhecimentos

Excellent customer service

Communication skills

Leadership of front-of-house

Problem-solving

Conflict resolution

Weekend/holiday availability

Formação académica

Experience in a similar role

Descrição da oferta de emprego

Responsibilities:

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service
• Motivate front-of-house staff to deliver outstanding customer service
• Ensure smooth day-to-day restaurant operations
• Ensure high standards of customer service are consistently met
• Handle customer complaints or concerns and resolve issues in a professional and timely manner
• Perform daily operation tasks, documenting procedures and creating guidelines
• Ensure proper maintenance and cleanliness of equipment and restaurant
• Conduct opening and closing procedures, including cash handling and shift reports
• Report daily operational or staffing issues to management
• Any other ad-hoc duties as assigned by the Superior from time to time

Requirements:

• Prior experience in a similar role is preferred
• Strong knowledge of restaurant operations and service standards
• Excellent customer service and communication skills
• Service oriented and passionate working in F&B industry
• Problem-solving and conflict-resolution abilities
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment