SUPERVISOR

WESTLINK SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

WESTLINK SERVICES PTE. LTD. is seeking a Beauty Salon Supervisor to oversee daily salon operations, supervise therapists and staff, and maintain service quality and hygiene standards.

You will coordinate staff rosters, monitor bookings, drive sales, and ensure compliance with company policies and Singapore regulations. Strong leadership, communication, and organisational skills are essential for success in this role.

Qualifications

• 2–3 years in beauty or personal care sector.
• Supervisory or team leadership experience preferred.
• Strong communication and customer service skills.
• Able to work weekends/public holidays as required.
• Organisational and staff management abilities.

Responsibilities

• Oversee daily salon operations and ensure cleanliness and readiness for business.
• Supervise beauty therapists, beauticians, receptionists, and other staff; prepare rosters and allocate duties.
• Ensure professional, courteous, and satisfactory customer service; handle inquiries and complaints.
• Monitor sales, treatment revenue, and retail product sales; assist in achieving monthly targets.
• Ensure hygiene, safety, and compliance with regulations; manage equipment, inventory, and storage.
• Maintain accurate records of appointments, sales, staff attendance, and customer feedback; assist with cash handling and end-of-day closing.

Skills

Staff supervision

Customer service

Sales & targets

Operations management

Staff training

Job description

1. Job Summary

The Beauty Salon Supervisor is responsible for overseeing the daily operations of the beauty salon, supervising beauty therapists and salon staff, ensuring excellent customer service, maintaining hygiene standards, and achieving sales and operational targets. The role involves coordinating staff schedules, monitoring service quality, managing customer feedback, and ensuring the salon operates efficiently in accordance with company policies and applicable Singapore regulations.

2. Roles and Responsibilities

A. Daily Salon Operations

• Supervise and coordinate the daily operations of the beauty salon.
• Ensure the salon is clean, organised, and ready for business.
• Monitor appointment bookings, walk-in customers, and service schedules.
• Ensure beauty treatment rooms, equipment, and tools are properly maintained.
• Monitor the availability of beauty products, consumables, and treatment supplies.
• Ensure smooth workflow and minimise customer waiting times.

B. Staff Supervision and Management

• Supervise beauty therapists, beauticians, receptionists, and other salon staff.
• Prepare staff duty rosters and allocate daily duties.
• Monitor staff attendance, punctuality, grooming, and work performance.
• Train new employees on salon procedures, customer service, and hygiene standards.
• Provide guidance and coaching to improve staff productivity and service quality.
• Assist the management in evaluating staff performance and identifying training needs.

C. Customer Service and Relationship Management

• Ensure customers receive professional, courteous, and satisfactory service.
• Handle customer enquiries, complaints, and service-related issues.
• Recommend suitable beauty treatments and salon packages based on customers' needs, within staff members' training and professional scope.
• Monitor customer feedback and implement improvements to enhance customer satisfaction.
• Encourage customer retention and repeat bookings through quality service.

D. Sales and Business Performance

• Monitor daily sales, treatment revenue, and retail product sales.
• Assist management in achieving monthly sales targets and business objectives.
• Promote salon services, treatment packages, memberships, and beauty products.
• Monitor staff sales performance and provide coaching where necessary.
• Identify opportunities to improve customer retention, service utilisation, and salon profitability.
• Prepare daily sales reports and operational updates for management.

E. Hygiene, Safety and Compliance

• Ensure the salon complies with applicable hygiene, sanitation, and workplace safety requirements.
• Ensure beauty tools, equipment, and treatment areas are cleaned and sanitised appropriately.
• Monitor the proper storage and handling of beauty products and consumables.
• Ensure staff follow company procedures and relevant safety requirements.
• Report equipment defects, safety hazards, and incidents to management.
• Ensure that beauty treatments are performed only by appropriately trained personnel and within their authorised scope of practice.

F. Inventory and Administrative Duties

• Monitor stock levels of beauty products, skincare items, and treatment supplies.
• Assist with stocktaking, ordering, and inventory control.
• Monitor product usage and minimise wastage.
• Maintain accurate records of appointments, sales, staff attendance, and customer feedback.
• Assist with cash handling, payment reconciliation, and end-of-day closing procedures.
• Prepare operational reports and other administrative documentation as required.

3. Job Requirements

• Minimum 2–3 years of relevant experience in the beauty, wellness, or personal care industry.
• Previous supervisory or team leadership experience preferred.
• Good communication, interpersonal, and customer service skills.
• Strong organisational, problem-solving, and staff management abilities.
• Knowledge of beauty treatments, salon operations, and hygiene practices.
• Ability to work in a fast-paced environment, including weekends and public holidays where required.
• Responsible, service-oriented, and able to work independently.
• Willingness to support daily salon operations and assist with reasonable operational duties when necessary.