BEAUTY CONSULTANT

Tamarind Beauty and Wellness; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Tamarind Beauty and Wellness in Singapore seeks a capable Beauty Consultant to oversee daily spa operations, drive sales, and lead the team to meet business targets. You will coach therapists, manage customer experience, and ensure SOP adherence.

With 3+ years in beauty or salon leadership, you will promote packages and memberships, monitor KPIs, and maintain high service standards while upholding grooming and presentation expectations.

Qualifications

• Experience: Minimum 3+ years in beauty or salon industry with leadership experience.
• Strong leadership, interpersonal, and communication skills.
• Knowledge of beauty trends, skincare therapies, and hair removal techniques.

Responsibilities

• Sales & revenue: achieve monthly targets and coach team to drive sales of treatments, packages, and retail.
• Team management: supervise and motivate therapists and front desk staff, monitor KPI performance.
• Customer experience: ensure high service standards, handle feedback and build VIP relationships.
• Operations: oversee daily outlet operations, maintain cleanliness and inventory, ensure equipment is maintained.
• Marketing & development: support campaigns, promote memberships, and identify revenue growth opportunities.

Skills

Leadership

Interpersonal skills

Communication

Education

CIDESCO

CIBTAC

ITEC

NSRS

NITEC

WSQ

Job description

The Beauty Consultant is responsible for overseeing thedaily operations of the spa, ensuring exceptional customer service, drivingsales performance, and leading the team to achieve business targets. This rolerequires strong leadership, operational excellence, and a results-drivenmindset.

Key Responsibilities:

1. Sales & Revenue Performance

• Achieve and exceedmonthly sales targets
• Drive team salesperformance through active coaching, motivation, and monitoring.
• Upsell andcross-sell spa treatments, packages, and retail products.
• Trackdaily, weekly, and monthly sales performance and implement improvementstrategies.
• Ensure alltherapists actively promote packages and memberships to customers.

2. Team Management & Leadership

• Lead, supervise, andmotivate therapists and front desk staff.
• Conduct regulartraining on sales techniques, product knowledge, and service standards.
• Monitor staff KPIperformance (sales, attendance, service quality).
• Enforce company SOP,grooming standards, and discipline.
• Prepare staffschedules and ensure sufficient manpower at all times.

3. Customer Experience & Retention

• Ensure highstandards of customer service and satisfaction.
• Handle customerfeedback, complaints, and service recovery professionally.
• Build strongrelationships with VIP clients to encourage repeat business.
• Ensure properconsultation is conducted before treatments.

4. Operations Management

• Oversee daily outletoperations including opening/closing procedures.
• Ensure cleanliness,hygiene, and overall presentation of the spa.
• Manage stock levels,inventory control, and ordering of products.
• Ensure all equipmentis well-maintained and functioning.

5. Marketing & Business Development

• Support and executepromotional campaigns and packages.
• Drive customerretention programs and referral initiatives.
• Identifyopportunities to grow revenue and improve business performance.

Additional Expectations:

• Maintainprofessional image at all times (grooming, uniform, attitude)
• Lead by example inboth service and sales
• Strictly adhere tocompany policies and SOP

Requirements

• Experience:Minimum 3+ years ofexperience in the beauty or salon industry, with leadership experience oftenrequired.
• Skills:Strong leadership,interpersonal, and communication skills.
• Knowledge:Working knowledge ofbeauty trends, skincare therapies, and hair removal techniques.
• Plus Point! Holding one of the following certificates: CIDESCO, CIBTAC, ITEC,NSRS, NITEC, WSQ

Workinglocation:

• Serangoon Garden
• 6 days off per month (No off-day schedule on Saturday / Sunday /Public Holiday)