Supervisor

PU TIEN RESTAURANT PTE LTD; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

PU TIEN RESTAURANT PTE LTD is seeking a capable Service Supervisor to oversee daily restaurant operations on-site in Singapore. You will supervise and guide service staff, ensuring efficient operations and high levels of customer satisfaction.

The role requires strong leadership, excellent communication, and the ability to handle feedback professionally in a fast-paced dining environment. Weekend shifts and holidays may be required.

Qualifications

• Relevant experience in restaurant or food and beverage operations.
• Previous experience in a service supervisory or senior service role is preferred.
• Strong customer service and communication skills.
• Good leadership and team management abilities.
• Able to handle customer feedback and operational issues professionally.

Responsibilities

• Supervise and coordinate daily restaurant service operations.
• Lead, train and guide service staff to ensure smooth and efficient operations.
• Ensure high standards of customer service and guest satisfaction.
• Assign daily duties and monitor staff performance.
• Assist with staff scheduling and manpower deployment.
• Handle customer enquiries, feedback and complaints professionally.
• Ensure orders are taken accurately and served promptly.
• Coordinate closely with the kitchen team to ensure smooth food service.
• Monitor table turnover, service flow and overall dining operations.
• Ensure the restaurant is clean, presentable and maintained according to company standards.
• Ensure compliance with food safety, hygiene and workplace safety requirements.
• Assist with opening and closing procedures.
• Monitor inventory and service equipment where required.
• Support the Outlet Manager in achieving operational and sales targets.
• Perform other duties as assigned by the management.

Skills

Restaurant operations

Service supervision

Customer service

Team leadership

Communication

Shift work

Job description

Job Description

Supervise and coordinate daily restaurant service operations.

Lead, train and guide service staff to ensure smooth and efficient operations.

Ensure high standards of customer service and guest satisfaction.

Assign daily duties and monitor staff performance.

Assist with staff scheduling and manpower deployment.

Handle customer enquiries, feedback and complaints professionally.

Ensure orders are taken accurately and served promptly.

Coordinate closely with the kitchen team to ensure smooth food service.

Monitor table turnover, service flow and overall dining operations.

Ensure the restaurant is clean, presentable and maintained according to company standards.

Ensure compliance with food safety, hygiene and workplace safety requirements.

Assist with opening and closing procedures.

Monitor inventory and service equipment where required.

Support the Outlet Manager in achieving operational and sales targets.

Perform other duties as assigned by the management.

Requirements

• Relevant experience in restaurant or food and beverage operations.
• Previous experience in a service supervisory or senior service role is preferred.
• Strong customer service and communication skills.
• Good leadership and team management abilities.
• Able to handle customer feedback and operational issues professionally.
• Able to work in a fast-paced restaurant environment.
• Responsible, organised and service-oriented.
• Willing to work shifts, weekends and public holidays when required.