Restaurant Supervisor

ZAFFRON TANDOORI PTE. LTD.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

ZAFFRON TANDOORI PTE. LTD. is seeking a capable Restaurant Supervisor to oversee daily operations, ensure smooth service and maintain high standards during busy shifts.

You will lead service staff, coordinate with the kitchen, and support the Restaurant Manager with deployment and scheduling. The role requires frontline F&B experience, strong leadership and customer service skills, and the ability to manage a team in a fast-paced environment.

Qualifications

• Experience in F&B, restaurant or hospitality operations.
• Supervisory experience in a restaurant environment preferred.
• Strong leadership, communication and customer service skills.
• Ability to supervise and coordinate a team during busy service.
• Ability to handle customer feedback and operational issues professionally.
• Basic knowledge of POS systems, cash handling and inventory control.
• Able to work in a fast-paced environment.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Supervise daily restaurant operations and ensure smooth service.
• Lead and coordinate service staff to maintain efficiency.
• Assist Restaurant Manager with staff deployment, scheduling and daily operational requirements.
• Brief staff before service and assign duties.
• Train and guide staff on service procedures and standards.
• Ensure customers are attended to promptly and professionally.
• Handle customer enquiries, feedback and complaints and escalate serious matters to management when necessary.
• Coordinate with the kitchen team to ensure timely and accurate preparation and serving of orders.
• Monitor restaurant cleanliness, table setup and overall presentation.
• Assist with opening and closing procedures, including cash handling and POS reconciliation where required.
• Monitor stock levels of beverages, operating supplies and other restaurant items.
• Assist with stock ordering, receiving and inventory checks.
• Ensure staff comply with food hygiene, workplace safety and company procedures.
• Monitor staff attendance, punctuality, grooming and work performance.
• Support the Restaurant Manager in achieving sales, service and operational targets.
• Perform other duties related to restaurant operations as assigned by management.

Skills

Leadership

Customer service

Communication

Team supervision

POS systems

Cash handling

Inventory control

Fast-paced environment

Shift work

Job description

Job Responsibilities

• Supervise daily restaurant operations and ensure smooth service during assigned shifts.
• Lead and coordinate service staff to maintain efficient operations and good customer service standards.
• Assist the Restaurant Manager with staff deployment, scheduling and daily operational requirements.
• Brief staff before service and assign duties according to operational needs.
• Train and guide new and existing employees on service procedures, menu knowledge and company standards.
• Ensure customers are attended to promptly and professionally.
• Handle customer enquiries, feedback and complaints and elevate serious matters to management when necessary.
• Coordinate with the kitchen team to ensure timely and accurate preparation and serving of orders.
• Monitor restaurant cleanliness, table setup and overall presentation.
• Assist with opening and closing procedures, including cash handling and POS reconciliation where required.
• Monitor stock levels of beverages, operating supplies and other restaurant items.
• Assist with stock ordering, receiving and inventory checks.
• Ensure staff comply with food hygiene, workplace safety and company procedures.
• Monitor staff attendance, punctuality, grooming and work performance.
• Support the Restaurant Manager in achieving sales, service and operational targets.
• Perform other duties related to restaurant operations as assigned by management.

Requirements

• Relevant experience in F&B, restaurant or hospitality operations.
• Supervisory experience in a restaurant environment is preferred.
• Good leadership, communication and customer service skills.
• Able to supervise and coordinate a team during busy service periods.
• Able to handle customer feedback and operational issues professionally.
• Basic knowledge of POS systems, cash handling and inventory control is preferred.
• Able to work in a fast-paced environment.
• Willing to work shifts, weekends and public holidays when required.