Supervisor / Assistant Supervisor

TUNG LOK SIGNATURES (2006) PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Tung Lok Signatures (2006) PTE. LTD. in Singapore is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure smooth, efficient service across front-of-house teams.

The role requires strong customer service and communication skills, with a focus on maintaining high standards, handling guest concerns, and supporting staff in a fast-paced F&B environment. Weekend work is required.

Qualifications

• Experience in a similar role preferred.
• Strong knowledge of restaurant operations and service standards.
• Excellent customer service and communication skills.
• Service oriented and passionate about F&B.
• Problem-solving and conflict-resolution abilities.
• Able to work on weekends and public holidays.

Responsibilities

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service.
• Motivate front-of-house staff to deliver outstanding customer service.
• Ensure smooth day-to-day restaurant operations.
• Ensure high standards of customer service are consistently met.
• Handle customer complaints or concerns and resolve issues professionally and promptly.
• Perform daily operation tasks, documenting procedures and creating guidelines.
• Ensure proper maintenance and cleanliness of equipment and restaurant.
• Conduct opening and closing procedures, including cash handling and shift reports.
• Report daily operational or staffing issues to management.
• Any other ad-hoc duties as assigned by the Superior from time to time.

Skills

Restaurant operations

Customer service

Team leadership

Cash handling

Guest complaints resolution

Weekend work

Job description

Responsibilities

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service
• Motivate front-of-house staff to deliver outstanding customer service
• Ensure smooth day-to-day restaurant operations
• Ensure high standards of customer service are consistently met
• Handle customer complaints or concerns and resolve issues in a professional and timely manner
• Perform daily operation tasks, documenting procedures and creating guidelines
• Ensure proper maintenance and cleanliness of equipment and restaurant
• Conduct opening and closing procedures, including cash handling and shift reports
• Report daily operational or staffing issues to management
• Any other ad-hoc duties as assigned by the Superior from time to time

Requirements

• Prior experience in a similar role is preferred
• Strong knowledge of restaurant operations and service standards
• Excellent customer service and communication skills
• Service oriented and passionate working in F&B industry
• Problem-solving and conflict-resolution abilities
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment