Subscription Operations Executive

LG ELECTRONICS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

LG Electronics Singapore Pte. Ltd. is seeking a detail-oriented Operations Coordinator to verify and process subscription orders, coordinate with multiple teams, and ensure accurate customer information, pricing, and documentation.

You will monitor order status through activation and renewal, serve as the primary contact for subscription inquiries, provide timely updates, manage the full subscription lifecycle, and drive process improvements to boost efficiency and service quality.

Qualifications

• Bachelor's or diploma in business administration, operations management or related field.
• Minimum 2 years experience in operations coordination, customer service, or subscription management.
• Strong communication and ability to coordinate across departments.

Responsibilities

• Verify and process subscription orders with accurate customer data, pricing, and docs.
• Coordinate with Internal Sales, B2B Sales, Call Centre, Service Teams, and Sales Agents to ensure timely order processing.
• Monitor order status from submission to activation and completion, resolving discrepancies.
• Be the primary contact for subscription inquiries and operational coordination.
• Provide customers with updates on activation, maintenance, renewals, and service activities.
• Manage the subscription lifecycle including activation, maintenance scheduling, renewals, and terminations.
• Coordinate preventive maintenance services per service agreements and ensure timely appointments.
• Maintain accurate subscription records and data integrity across systems.
• Support retention through proactive renewal follow-ups and engagement.
• Generate reports on order volume, activation, maintenance, renewal performance, and issues.
• Identify bottlenecks and propose process improvements to boost efficiency and quality.
• Ensure compliance with policies, commitments, and procedures.

Skills

Communication

Stakeholder management

Customer service

Organizational skills

Multi-tasking

Attention to detail

Education

Diploma/Degree in Business Administration or related field

Tools

Excel

PowerPoint

Job description

Key Responsibilities

• Verify and process subscription orders, ensuring accuracy of customer information, pricing, subscription plans, and supporting documentation.
• Coordinate with Internal Sales, B2B Sales, Call Centre, Service Teams, and Sales Agents to ensure timely order processing and activation.
• Monitor order status from submission through activation and completion, resolving discrepancies where required.
• Act as the primary point of contact for subscription-related enquiries and operational coordination.
• Provide customers with timely updates on subscription activation, maintenance schedules, renewals, and service activities.
• Manage the complete subscription lifecycle, including activation, maintenance scheduling, renewals, and terminations.
• Coordinate preventive maintenance services according to service agreements and ensure appointments are completed within the required timeframe.
• Maintain accurate subscription records and ensure data integrity within company systems.
• Support customer retention initiatives through proactive renewal follow-up and engagement activities.
• Generate operational reports on order volume, activation status, maintenance completion, renewal performance, and customer service issues.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency and service quality.
• Ensure compliance with company policies, service commitments, and operational procedures.

Requirements

• Diploma or Degree in Business Administration, Operations Management, Customer Service, or a related discipline.
• Minimum 2 years of experience in operations coordination, customer service, order processing, sales support, or subscription management.
• Strong communication and stakeholder management skills with the ability to coordinate across multiple departments.
• Customer-oriented with excellent problem-solving and organizational abilities.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.