Customer Operations Executive - Sales & Customer Service

HARWIN ASIA PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

HARWIN ASIA PTE. LTD. in Singapore is looking for a hands-on Sales Support and Customer Service professional to process orders, manage inquiries and quotations, and coordinate logistics.

The role requires coordinating with internal teams to resolve issues and maintain accurate records. You will also support the sales team during visits and manage leads from exhibitions and campaigns. The ideal candidate has a minimum of 3 years' experience, excellent communication skills, and strong ability to

Qualifications

• Minimum 3 years’ experience in a similar role providing Sales Support and Customer Service.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems (e.g., Salesforce) and interpreting relevant data.
• Ability to adapt communication style to suit different customer interactions.
• Strong multitasking and task prioritisation abilities.

Responsibilities

• Process customer orders accurately and in a timely manner within internal systems
• Manage customer enquiries, quotations, and order status updates
• Coordinate logistics activities, including shipment arrangements and delivery follow-ups
• Liaise with internal teams to resolve order, delivery, or documentation issues
• Maintain accurate customer and order records
• Support sales team in preparation and coordination of customer visits
• Track and follow up on opportunity pipelines and sales activities
• Monitor and manage leads generated from exhibitions, campaigns, and other channels
• Prepare basic sales reports and updates for internal review
• Ensure timely communication between sales, customers, and internal stakeholders

Skills

Sales support

Customer service

CRM

Communication

Multitasking

Salesforce

Tools

Salesforce

Job description

Key Duties and Responsibilities

Customer Service Support

• Process customer orders accurately and in a timely manner within internal systems

• Manage customer enquiries, quotations, and order status updates

• Coordinate logistics activities, including shipment arrangements and delivery follow-ups

• Liaise with internal teams to resolve order, delivery, or documentation issues

• Maintain accurate customer and order records

Sales Support

• Support sales team in preparation and coordination of customer visits

• Track and follow up on opportunity pipelines and sales activities

• Monitor and manage leads generated from exhibitions, campaigns, and other channels

• Prepare basic sales reports and updates for internal review

• Ensure timely communication between sales, customers, and internal stakeholders

Requirements

• - Minimum 3 years’ experience in a similar role providing Sales Support and Customer Service
• - Excellent verbal and written communication skills.
• - Proficiency in using CRM systems (e.g., Salesforce) and interpreting relevant data.
• - Ability to adapt communication style to suit different customer interactions.
• - Strong multitasking and task prioritisation abilities.