Subscription Operations Executive

LG Electronics Singapore; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Job summary

LG Electronics Singapore is seeking a proactive Subscription Operations Executive to support end-to-end management of our subscription business. You will ensure accurate order processing and coordinate with Sales, Call Centre, Service and Operations to deliver a seamless customer experience across the lifecycle.

The role requires strong organization, customer focus, and the ability to manage multiple tasks in a fast-paced environment while maintaining data integrity and driving renewal

Qualifications

• Diploma or Degree in Business Administration, Operations Management, Customer Service, or related discipline.
• Minimum 2 years of experience in operations coordination, customer service, order processing, sales support, or subscription management.
• Strong communication and stakeholder management skills across multiple departments.
• Customer-oriented with excellent problem-solving and organizational abilities.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.

Responsibilities

• Verify and process subscription orders with accuracy of customer data, pricing, plans, and documents.
• Coordinate with internal Sales, B2B Sales, Call Centre, Service, and Sales Agents for timely activation.
• Monitor order status from submission to activation and completion, resolving discrepancies.
• Act as the primary contact for subscription-related enquiries and coordination.
• Provide customers with timely updates on activation, maintenance, renewals and service activities.
• Manage the complete subscription lifecycle including activation, maintenance scheduling, renewals, and terminations.
• Coordinate preventive maintenance services per service agreements and ensure timely appointments.
• Maintain accurate subscription records and data integrity in company systems.
• Support customer retention through renewal follow-up and engagement activities.
• Generate operational reports on volume, activation status, maintenance, renewals, and issues.
• Identify bottlenecks and suggest process improvements to enhance efficiency and service quality.
• Ensure compliance with company policies, service commitments, and procedures.

Skills

Communication

Stakeholder management

Organizational skills

Problem solving

Education

Diploma or Degree in Business Administration

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

We are seeking a proactive and detail-oriented Subscription Operations Executive to support the end-to-end management of our subscription business. This role is responsible for ensuring accurate order processing, smooth coordination across departments, timely customer communication, and effective management of subscription maintenance and renewal activities.

The ideal candidate is highly organized, customer-focused, and capable of working closely with Sales, Call Centre, Service, and Operations teams to deliver a seamless customer experience throughout the subscription lifecycle.

Key Responsibilities

• Verify and process subscription orders, ensuring accuracy of customer information, pricing, subscription plans, and supporting documentation.
• Coordinate with Internal Sales, B2B Sales, Call Centre, Service Teams, and Sales Agents to ensure timely order processing and activation.
• Monitor order status from submission through activation and completion, resolving discrepancies where required.
• Act as the primary point of contact for subscription-related enquiries and operational coordination.
• Provide customers with timely updates on subscription activation, maintenance schedules, renewals, and service activities.
• Manage the complete subscription lifecycle, including activation, maintenance scheduling, renewals, and terminations.
• Coordinate preventive maintenance services according to service agreements and ensure appointments are completed within the required timeframe.
• Maintain accurate subscription records and ensure data integrity within company systems.
• Support customer retention initiatives through proactive renewal follow-up and engagement activities.
• Generate operational reports on order volume, activation status, maintenance completion, renewal performance, and customer service issues.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency and service quality.
• Ensure compliance with company policies, service commitments, and operational procedures.

Requirements

• Diploma or Degree in Business Administration, Operations Management, Customer Service, or a related discipline.
• Minimum 2 years of experience in operations coordination, customer service, order processing, sales support, or subscription management.
• Strong communication and stakeholder management skills with the ability to coordinate across multiple departments.
• Customer-oriented with excellent problem-solving and organizational abilities.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.