Student Services Executive

Fuku; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

Fuku is seeking a front desk and student services administrator in Singapore to handle admissions, withdrawals, course completion, and attendance tracking. You will manage the front desk, respond to student inquiries, and coordinate cross-departmental administrative tasks.

The role involves supporting the Dean and Lecturers, assisting with student events such as orientations and graduations, and engaging with students to ensure their well-being and satisfaction.

Qualifications

• Minimum Diploma or equivalent qualification.
• Preferably 1-2 years of relevant working experience in an academic institution; entry-level candidates are also welcome.
• Good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Strong interpersonal and communication skills, both verbal and written.

Responsibilities

• Administer students’ admission, withdrawal, course completion, and attendance tracking.
• Manage the front desk, attending to walk-in customers, students’ enquiries, feedback, complaints, and requests.
• Respond to email and phone enquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Dean and Lecturers as needed.
• Assist in ad-hoc departmental responsibilities such as student events and outreach, Student Orientation, Graduation Ceremony, etc., when required.
• Engage with students by checking on their well-being and showing care and concern.
• Serve as the primary contact point for students.
• Perform any other duties as assigned.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Education

Diploma or equivalent qualification

Job description

Job Description:

• Administer students’ admission, withdrawal, course completion, and attendance tracking.
• Manage the front desk, attending to walk-in customers, students’ enquiries, feedback, complaints, and requests.
• Respond to email and phone enquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Dean and Lecturers as needed.
• Assist in ad-hoc departmental responsibilities such as student events and outreach, Student Orientation, Graduation Ceremony, etc., when required.
• Engage with students by checking on their well-being and showing care and concern.
• Serve as the primary contact point for students.
• Perform any other duties as assigned.

Job Requirements:

• Minimum Diploma or equivalent qualification.
• Preferably 1-2 years of relevant working experience in an academic institution; entry-level candidates are also welcome.
• Good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Strong interpersonal and communication skills, both verbal and written.

Salary Range:

• $2,000 - $3,000