Student & Parent Experience Specialist — Center Ops

WRITE EDGE LEARNING CENTRE (BC) PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Write Edge Learning Centre (BC) PTE. LTD. is seeking a friendly and service-oriented individual to join our Customer Relations & Operations team in Singapore.

You will connect with students and parents, provide course guidance, and help maintain smooth centre operations and accurate student records. You will collaborate with teachers and staff, handle invoicing duties, and ensure a positive experience for all students and families while demonstrating professionalism and strong English

Qualifications

• Be the first point of contact for students and parents, in person and online.
• Provide course advice and support to prospective and existing parents.
• Build relationships with students and parents through timely follow-up and excellent service.

Responsibilities

• Be the first point of contact for students and parents, both in person and online.
• Provide course advice and support to prospective and existing parents.
• Build strong relationships with students and parents through timely follow-up and excellent customer service.
• Support centre operations, including scheduling, teacher deployment, and relief coordination.
• Assist with administrative duties such as invoicing and student records.
• Help ensure the smooth running of the centre and a positive experience for all students.

Skills

Tech-Savvy

Multitasker

Problem-Solver

Great Communicator

Professional

Team Player

Tools

Google Docs

Sheets

Microsoft Office

Job description

Write Edge Learning Centre (BC) PTE. LTD. is seeking a friendly and service-oriented individual to join our Customer Relations & Operations team in Singapore.

You will connect with students and parents, provide course guidance, and help maintain smooth centre operations and accurate student records. You will collaborate with teachers and staff, handle invoicing duties, and ensure a positive experience for all students and families while demonstrating professionalism and strong English