Student Experience Specialist

Write Edge; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

Write Edge is seeking a proactive front-line administrative and customer service associate in Singapore. You will be the first point of contact for students and parents, providing course advice and maintaining positive relationships through timely follow-up and high-quality service.

You will also support centre operations such as scheduling, teacher deployment, and invoicing, ensuring smooth daily activities and a welcoming, professional environment for all visitors.

Qualifications

• Tech-Savvy with Google Docs, Sheets and MS Office
• Multitasker capable of handling fast-paced environment
• Problem-solver with quick thinking and attention to detail
• Excellent verbal and written English communication skills
• Professional in appearance and speech, representing Write Edge
• Team player, accountable and collaborative

Responsibilities

• Be the first point of contact for students and parents, in person and online
• Provide course advice and support to prospective and existing parents
• Build strong relationships with students and parents through timely follow-up and excellent customer service
• Support centre operations, including scheduling, teacher deployment, and relief coordination
• Assist with administrative duties such as invoicing and student records
• Help ensure smooth centre operations and a positive experience for all students

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Write Edge is seeking a proactive front-line administrative and customer service associate in Singapore. You will be the first point of contact for students and parents, providing course advice and maintaining positive relationships through timely follow-up and high-quality service.

You will also support centre operations such as scheduling, teacher deployment, and invoicing, ensuring smooth daily activities and a welcoming, professional environment for all visitors.