Customer Service Associate (Hougang / Jurong / Full Time)

Write Edge; Singapore; On-site; SGD 27,000 - 40,000; Part time

Job summary

Write Edge in Singapore is seeking a front desk coordinator to be the first point of contact for students and parents, both in person and online. You will provide course guidance, build relationships, and support centre operations to ensure a smooth, positive student experience.

The role emphasizes strong English communication, multitasking, and professional representation of the brand. You will collaborate with teachers and staff across branches to maintain schedules and records.

Qualifications

• Strong English communication skills (verbal and written).
• Proficient with Google Docs, Sheets and MS Office.
• Ability to multitask in a fast-paced environment and adapt to change.
• Attention to detail and reliable in completing tasks.
• Represent Write Edge professionally in attire and speech.
• Team player with accountability and collaboration.

Responsibilities

• Be the first point of contact for students and parents, both in person and online.
• Provide course advice and support to prospective and existing parents.
• Build strong relationships with students and parents through timely follow-up and excellent customer service.
• Support centre operations, including scheduling, teacher deployment, and relief coordination.
• Assist with administrative duties such as invoicing and student records.
• Help ensure the smooth running of the centre and a positive experience for all students.

Skills

Tech-savvy

Multitasker

Problem-solver

Great communicator

Professional

Team player

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Why Join Us?

At Write Edge, you’ll be part of a supportive team that values growth, collaboration, and continuous improvement. Beyond day-to-day operations, you’ll play an important role in shaping the experience of our students and parents, while developing valuable skills and taking on new opportunities as the company grows.

Why Join Us?

At Write Edge, you’ll be part of a supportive team that values growth, collaboration, and continuous improvement. Beyond day-to-day operations, you’ll play an important role in shaping the experience of our students and parents, while developing valuable skills and taking on new opportunities as the company grows.

What You’ll Do:

• Be the first point of contact for students and parents, both in person and online.
• Provide course advice and support to prospective and existing parents.
• Build strong relationships with students and parents through timely follow-up and excellent customer service.
• Support centre operations, including scheduling, teacher deployment, and relief coordination.
• Assist with administrative duties such as invoicing and student records.
• Help ensure the smooth running of the centre and a positive experience for all students.

What We’re Looking For:

• Tech-Savvy: Proficiency in Google Docs, Sheets, and Microsoft Office.
• Multitasker: Ability to handle a fast-paced environment and adapt to change with ease.
• Problem-Solver: Quick-thinking, meticulous, and detail-oriented.
• Great Communicator: Strong verbal and written English proficiency with excellent interpersonal skills.
• Professional: Represent Write Edge with professionalism in both attire and speech.
• Team Player: Accountable, responsible, and able to collaborate effectively with the team.

Additional Requirements:

• At least 1-2 years of relevant work experience.
• Leadership qualities and project management experience (an advantage).

Location(s):

Across branches in Singapore.
Check out our locations here https://www.write-edge.com/locate-us/

Work Hours:

• Weekdays: 1pm - 10pm
• Weekends: 8:30am - 6:30pm

(3 weekdays + 2 weekends)

Learn more about what it’s like to work at Write Edge here:

https://www.write-edge.com/careers/

https://www.linkedin.com/company/write-edge/