Customer Service Associate (Full Time)

Write Edge; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

Write Edge is seeking a proactive front-line administrative and customer service associate in Singapore. You will be the first point of contact for students and parents, providing course advice and maintaining positive relationships through timely follow-up and high-quality service.

You will also support centre operations such as scheduling, teacher deployment, and invoicing, ensuring smooth daily activities and a welcoming, professional environment for all visitors.

Qualifications

• Tech-Savvy with Google Docs, Sheets and MS Office
• Multitasker capable of handling fast-paced environment
• Problem-solver with quick thinking and attention to detail
• Excellent verbal and written English communication skills
• Professional in appearance and speech, representing Write Edge
• Team player, accountable and collaborative

Responsibilities

• Be the first point of contact for students and parents, in person and online
• Provide course advice and support to prospective and existing parents
• Build strong relationships with students and parents through timely follow-up and excellent customer service
• Support centre operations, including scheduling, teacher deployment, and relief coordination
• Assist with administrative duties such as invoicing and student records
• Help ensure smooth centre operations and a positive experience for all students

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Why Join Us?

At Write Edge, you’ll be part of a supportive team that values growth, collaboration, and continuous improvement. Beyond day-to-day operations, you’ll play an important role in shaping the experience of our students and parents, while developing valuable skills and taking on new opportunities as the company grows.

What You’ll Do:

• Be the first point of contact for students and parents, both in person and online.
• Provide course advice and support to prospective and existing parents.
• Build strong relationships with students and parents through timely follow-up and excellent customer service.
• Support centre operations, including scheduling, teacher deployment, and relief coordination.
• Assist with administrative duties such as invoicing and student records.
• Help ensure the smooth running of the centre and a positive experience for all students.

What We’re Looking For:

• Tech-Savvy: Proficiency in Google Docs, Sheets, and Microsoft Office.
• Multitasker: Ability to handle a fast-paced environment and adapt to change with ease.
• Problem-Solver: Quick-thinking, meticulous, and detail-oriented.
• Great Communicator: Strong verbal and written English proficiency with excellent interpersonal skills.
• Professional: Represent Write Edge with professionalism in both attire and speech.
• Team Player: Accountable, responsible, and able to collaborate effectively with the team.

Additional Requirements:

• At least 1-2 years of relevant work experience.
• Leadership qualities and project management experience (an advantage).

Location(s):

Across branches in Singapore.

Check out our locations here https://www.write-edge.com/locate-us/

Work Hours:

• Weekdays: 1pm - 10pm
• Weekends: 8:30am - 6:30pm

(Must be able to work 3 weekdays + 2 weekends)

Learn more about what it’s like to work at Write Edge here:

https://www.write-edge.com/careers/

https://www.linkedin.com/company/write-edge/