Student Admission and Welfare Officer (SAO)

SISH INSTITUTE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

SISH INSTITUTE PTE. LTD. in Singapore is seeking an Admissions and Student Welfare Coordinator responsible for managing student admissions and enrolment, Student Pass administration, and ongoing welfare support to ensure a smooth experience.

You will work with the Principal, teachers and parents to handle applications, prepare offers, maintain records, and ensure compliance with ICA, MOE and CPE requirements, while delivering a positive student journey.

Qualifications

• Proven experience in student admissions or school administration.
• Ability to communicate effectively in English and Mandarin.
• Proficient in Microsoft Office and data management.
• Strong organisational and administrative skills with attention to detail.
• Familiarity with ICA SOLAR+ and CPE requirements.

Responsibilities

• Manage the admission process from initial enquiries to student enrolment.
• Advise prospective students and parents on admission requirements, curriculum and pathways.
• Coordinate placement tests, interviews and enrolment with the Principal.
• Prepare and process application forms, offer letters, contracts and related documentation.
• Maintain accurate student admission records and support events such as open houses and campus tours.
• Oversee Student Pass applications, renewals and cancellations through the ICA SOLAR+ system.
• Ensure compliance with ICA, CPE and MOE requirements and prepare reports for management and audits.
• Support student welfare, orientation, and engagement programs; handle confidential matters with discretion.

Skills

Communication skills

Interpersonal skills

English & Mandarin

Organisational skills

Administrative skills

Microsoft Office

Teamwork

Admissions experience

Student services

Tools

ICA SOLAR+ system

Job description

Reports to: Centre Manager

Job Summary

Responsible for managing student admissions and enrolment,Student Pass administration, and providing ongoing student welfare support. Therole ensures a smooth admission process, regulatory compliance and a positivestudent experience throughout their academic journey.

Key Responsibilities

1.Student Admissions and Enrolment

• -Manage the admission process from initialenquiries to student enrolment.
• -Advise prospective students and parents onadmission requirements, curriculum and academic pathways.
• -Coordinate placement tests, interviews andenrolment matters with the Principal.
• -Prepare and process application forms, offerletters, student contracts and related documentation.
• -Maintain accurate and updated student admissionrecords.
• -Assist in organising school events, includingopen houses, campus tours and parent engagement activities.

2.Student Pass Administration

• -Manage Student Pass applications, renewals andcancellations through the ICA SOLAR+ system.
• -Liaise with students and parents to obtain thenecessary supporting documents.
• -Monitor Student Pass validity and renewaldeadlines to ensure timely submissions.
• -Ensure compliance with ICA and CPE requirements.
• -Maintain records and prepare Student Passreports for management and audit purposes.

3.Student Welfare and Support

• -Serve as the first point of contact for studentwelfare and pastoral matters.
• -Support new student orientation and transitioninto the school.
• -Work with the Principal, teachers, counsellorsand parents to address student welfare concerns.
• -Assist in implementing student engagement andwell-being programmes.
• -Handle confidential student matters withprofessionalism and discretion.

4.Compliance and Administration

• -Ensure student records and documentation complywith CPE, MOE and ICA requirements.
• -Maintain proper student files and records inaccordance with data protection policies.
• -Prepare enrolment, retention and student welfarereports for management and audit purposes.
• -Support the continuous improvement of admissionand student services procedures.

5.Other Duties

• -Undertake other duties as assigned byManagement.
• -Be prepared to work beyond regular working hourswhen operationally required.

Job Requirements

• Good communication and interpersonal skills.
• Able to communicate effectively in English and Mandarin with Chinese-speaking parents and students.
• Strong organisational and administrative skills with good attention to detail.
• Proficient in Microsoft Office applications.
• Able to work independently and as part of a team.
• Prior experience in student admissions, school administration or student services will be an advantage.
• Familiarity with ICA SOLAR+ and CPE requirements will be an added advantage.