Student Care Admin

EDVENTURE (PASIR RIS) PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

EDVENTURE (PASIR RIS) PTE. LTD. seeks a Student Care Administrative Assistant to support daily centre operations, maintain attendance and enrolment records, and coordinate transport and enrichment schedules. You will handle front-line communications with parents and help keep administrative processes running smoothly.

You will also prepare monthly invoices, track payments, and assist with events and centre communications as needed, while upholding a safe, tidy classroom and play area environment.

Qualifications

• Proven front-line administrative experience or customer service background.
• Experience handling invoicing or billing is a plus.
• Familiarity with basic computer applications and centre management tools.

Responsibilities

• Support daily operations of the centre and maintain accurate records.
• Coordinate transport for children and supervise enrichment class transport.
• Prepare and issue monthly invoices; track payments and liaise with Centre Manager.
• Handle enquiries via phone, email, and walk-ins with professional communication.
• Maintain filing systems and assist with events and centre communications.

Skills

Communication

Time management

Multitasking

Computer skills

Customer service

Child supervision

Education

GCE A Levels / Diploma

Tools

MS Office

Excel

Invoicing Software

Job description

Job Summary

The Student Care Administrative Assistant supports the daily operations of the centre, ensuring smooth front-line service, accurate administrative records, and timely coordination of children's transport and enrichment schedules. This role is central to parent communication, billing, and the general upkeep of administrative processes that keep the centre running efficiently.

Key Responsibilities

1. Daily Operations Support

• Support the day-to-day administrative running of the centre
• Maintain accurate records of student attendance, enrolment, and centre files
• Assist with scheduling, calendar management, and coordination of centre activities
• Support the Centre Manager with ad-hoc operational tasks as needed
• Maintain the cleanliness, tidiness, and safety of the classroom, play areas, and common spaces

2. Child Transport & Enrichment Coordination

• Pick up children arriving via school bus and ensure safe handover into the centre
• Escort/accompany children to and from external enrichment classes (e.g. tuition, sports, arts programmes), ensuring punctual and safe transport
• Maintain an updated schedule of children's enrichment classes and transport timings
• Communicate with enrichment providers and parents regarding schedule changes or delays
• Ensure proper headcount and handover procedures are followed at every pick-up/drop-off point

3. Billing & Invoicing

• Prepare and issue monthly invoices to parents/guardians for centre fees and enrichment classes
• Track payment status and follow up on outstanding payments
• Maintain accurate billing records and liaise with the Centre Manager on fee-related matters
• Process receipts and update payment records in the centre's system

4. Enquiries & Front-Line Communication

• Handle phone, email, and walk-in enquiries from parents and prospective clients in a professional and timely manner
• Provide accurate information about the centre's programmes, fees, and enrolment procedures
• Escalate complex enquiries or complaints to the Centre Director as appropriate
• Maintain enquiry logs and follow up on leads where required

5. General Administrative Duties

• Maintain proper filing (physical and digital) of student records, contracts, and centre documents
• Order and track office/centre supplies as needed
• Assist with preparation of materials for events, parent meetings, or centre communications

Requirements

Qualifications

• Minimum GCE 'A' Level / Diploma or equivalent; relevant diploma preferred
• Prior administrative, customer service, or front-office experience preferred

Experience

• Experience in handling invoicing/billing and front-line enquiries is an advantage
• Experience working in a childcare, education, or student care setting is a plus
• Comfortable with basic accounting/invoicing tools or willing to learn the centre's system

Skills & Attributes

• Good communication skills, both written and verbal, for parent-facing interactions
• Comfortable working with children in a supervisory/escort capacity (e.g. school bus pick-up, enrichment class transport)
• Responsible and punctual, given the time-sensitive nature of transport coordination
• Proficient in basic computer applications (e.g. Microsoft Office/Excel, invoicing or centre management software)
• Able to multitask and stay calm under time pressure

Other Requirements

• Ability to support centre's event on weekend when required.

Working Hours

Monday – Friday,12.00PM – 7:00PM